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White Cross Healthcare

  1. AUK
  2. Mount Wellington Hospitals

Reviews, get directions and contact details for White Cross Healthcare

Address: 110 Lunn Avenue , Mount Wellington 1072, AUK, NZ
Phone: 09-570 8899
State: AUK
Zip Code: 1072


Opening Hours

Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00

Update Info

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Reviews
In contrast to most of the recent reviews we had an incredible experience here! My daughter had an ear infection and couldn’t get to see her normal doctor for a week busy after the long weekend so I, hesitantly, brought her here after school. Prepared for the worst we were in and out in 45 minutes including nurse assessment, doctor visit and script. No queue. Staff were all lovely. Maybe we got lucky but we were super happy with our experience. The only thing I’d say is it is freezing inside the doctor’s room so bring a sweatshirt! UPDATED we went again today and waited almost 3. They didn’t look busy and the waiting room turned over multiple times before we were seen however apparently that was due to a number of urgent cases. Care was still excellent and we never feel like any of the doctors rush us through but definitely prepare for long waiting times. I was told there was one patient ahead of us then 45 mins later we still hadn’t been seen. I went up again and the receptionist checked out the back and suddenly someone was coming to see us. I understand these walk in centers are under pressure and I hate putting additional pressure on the receptionists but that seems to be the only way to get seen!!!
Waiting for a phone call from White cross is like waiting for Christmas. Got told at 9:35 a nurse will phone me back within 2 hours. I phoned back at 12:30 3 hours later. Got told they are busy, but promise to phone within 2 hours. It is now 5:30, i phoned again and got told again that the nurse will phone back. What is going on? You work with sick people. I used to get good service from white cross Lunn ave, but that has changed. Please do as you promise.
Only what I can say is they are very inefficient in service. Taking ages. The at the reception is not bad but way slower. I dnt know how they operate if at peak times. Filling forms is as usual as everywhere. But I wish that would be great if they or any clinic can implement a system from which they can grab details through NHI number. But not a lot of places offer walk in appointments. So, that is highly appreciated anyways. A pharmacy is available onsite.
if i could somehow hack into google's system and leave negative stars i would absolutely do this just for this clinic. receptionist was nice but almost gave me a migraine over her complete lack of awareness regarding just how slow she was. i had spoken to someone else sitting just next to me and had found out that they had literally been waiting for over 5 hours waiting for doctor kabir because the doctor had gotten someone's name mixed up with his...this is completely unacceptable service for a clinic that charges over $100 per appointment. if your life was in danger i would advise you to go to the pharmacy next door instead as atleast someone will help you and won't keep you waiting indefinitely.
Terrible terrible terrible horrible receptionist and service and her way to talk. Better to go anywhere or hospital try to avoid white cross. They do not care at all. We went with my 8 weeks old baby girl and because of Saturday our GP was closed so first Time ever we went there but after 2 and half hours waiting we have to leave without see Dr. It’s terrible. Somebody really need to look into there or tell the people it’s not for walking.
Absolutely disgusting behaviour from the 2 elderly receptionists. I arrived at the supposed urgent care in agony. Krystyna was horrible to my flatmate who went into the clinic, as I was struggling to get out of the car. She told her “Auckland hospital would have been a better place to take him” I’m all better now as we left and found proper medical treatment. Someone needs to look into this. Wouldn’t even expect this in a third world country. The waiting room only had one person in there, so it wasn’t as if they were busy. DO NOT GO TO THIS PLACE!
I understand that I came in on a weekend day, however I was in too much pain to travel to Pakuranga where my normal GP is. I clearly had a fracture in my ankle, and was made to sit in my muddy rugby uniform with grazes and blood. I was told I was 4th in line at 1.30pm. We asked if we could get an X-ray while no one was in the radiology room which we eventually found out closed at 4pm. We begged for a quick referral due to my pain and swelling, but got told to sit down. I wasn’t offered crutches, ibuprofen, ice or anything. Eventually got seen at 6.30pm by a nurse only to be seen by the doctor at 7.45pm. She was useless at best, and I was told not to go to ASCOT hospital as I would get refused, instead go to Auckland Hospital. Thinking that was a load of S### we went to ASCOT and were seen immediately, with the X-ray and consultation done in 30 minutes only to find out it was a very serious fracture and bone shift and I ended up getting surgery 1am that evening. Poor service, incompetent, lack of knowledge and failure to utilise services when they’re free. Avoid this place if you can :
One of the so called "doctor" gave my daughter wrong dosage of medicine which could have gone worst for her. Luckily we went to auckland hospital to see an actual doctor gave her right dosage and right medicine.
I give 5 stars review only because of there is a Maori doctor treated my little boy patiently & wholeheartedly. We are very much grateful. Thanks a lot.
I wish I could rate them Zero. It was the worst experience I have ever had. I was literally crying when I came out of this place. The receptionist girl was so unprofessional and her attitude towards people was horrible. I registered with White Cross several months ago when we moved to this area and when I got there yesterday they told me that my name is not in their system so they have to charge me as a casual patient. I said it was OK as I was in terrible shape and wanted to see a doctor. I asked if I could register while waiting, their response was shocking!!!! They said they couldn't find the forms!! After 50 minutes of waiting, they said there is something wrong with their system and they can't access my NHI number therefore they will consider me as a visitor and not a resident in NZ. I email them my resident visa and a bunch of other proof that shows I am a resident in NZ but NAHHH. The situation was ridiculous, at least the nurse was pretty nice and accommodating. They requested ID which I provided but in the end my name and address was wrong on my prescription and they said they can't fix it. Finally I got out of there after 3 hours exhausted and drained. Next time, when I am in pain, I probably prefer to die at home instead of visiting them. Never ever again.
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