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Trek Express

  1. TAS
  2. Mapua Transportation

Reviews, get directions and contact details for Trek Express

"Shuttle and bus transport some 4WD for hikers, bikers and trampers to all track ends including Heaphy track, Abel Tasman, Old Ghost Road trail and Nelson lakes National Park."
Address: Seaton Valley Rd RD 1 Upper Moutere Mapua , Mapua , TAS, NZ
Phone: 0800 128 735
State: TAS


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related searches: Wangapeka Track transport, Trek Bus, Golden Bay Coachlines, Sarah's shuttle service, Scrambled Legs, Nelson transport, Better Bus Nelson, Tapu Bay Shuttle
Reviews
Wanted to say a very big THANK YOU to Janet from Trek Express for her understanding last Saturday to arrange our collection a day early from Marahau. Due to the heavy rain and dangerous conditions could not continue our walk. Janet helped us get home and her great service and your caring voice was very appreciated. Your driver was friendly, professional and great driver. Very impressed with your service you were amazing. Thank you again for all your help with our transportation very impressed. Kind regards
We are a group of 7 and booked a shuttle with Trekexpress for our Able Tasman hiking track from Nelson to Marahua start of our track and return from Wainui to Nelson. Trekexpress also offered a free luggage storage service which we gladly took as some members in our group were travelling elsewhere after the track. The return journey was where the problems started. After 5 days of hiking we were all looking forward to some food and rest. Our shuttle was supposed to pick us up at 1.30pm and by 2.00pm when it still hadn't arrived we were starting to get a bit restless. We called Trekexpress and Rory the owner apologised and told us it was a busy day for them and the shuttle should arrive soon. Our transport did arrive about 10 minutes later but to our surprise it was a bus and we could see there was around 20+ other people that were also waiting for the same bus. The whole journey back took over 4 hours with multiple stops at Marahau, Mapua, Nelson Airport, and once turning back as the driver forgot a passenger. Not only that but when we reached we found that the luggage we left with them which was referred to as a "free luggage storage service" was all dusty and 2 fabric bags with clean clothes got wet along with the clothes inside. In the end a supposedly 2 and a half hour journey took almost 5 hours to complete including the late pick up and along with that, dusty and wet bags we thought would be safely stored for us. Rory was in no mood to compensate us for our time wasted only offering his apologies and saying it was a busy time of the season and if we were not happy to not travel with them again next time. And his explanation for the dusty and wet bags were that it is expected as it was a "free service". The trip back from Trekexpress has left a sour note on what has been an amazing experience for us. I don't know how Rory is able to justify charging $55 a head for the one way trip back for a service that is not chartered and can only be described as worse than any public bus transport. I would advise any other groups that are thinking of travelling with Trekexpress to look elsewhere, you will not be getting a direct service as Rory will try to squeeze as many people in one trip as he can without being transparent as to how many stops there will be and the extra amount of time it will take while still charging a premium price. You will also have to deal with a boss who is not willing to work with his customers to resolve issues brought to his attention and only comes up with silly excuses. He also operates Nelson Lakes Shuttle which for the same price apparently offers a chartered service with the blurb - "You choose where you need to go and when, specific chartered journeys adapted especially for your needs operating to your own schedule, not ours".
We had a great experience with Trek Express. They were super understanding when we left a phone on the shuttle and kept it safe for us upon our return. Also the drop off at our accommodation was much appreciated :-
These guys are amazing!! Highly recommend using them. Janet was so helpful when organising our trip and saved our life when we couldn’t buy gas on Good Friday. Craig was an awesome driver, super friendly and gave great recommendations to us for the rest of our stay in Tasman. Had a beer at the Vic for you Craig! Can’t rate this company highly enough!
First of all: I can strongly recommend to book the shuttle service of Trek Express! We booked the transfer from the end of the Abel Tasman Coast Track back to the starting point for 5 people. The driver/owner was very kind, helpful and provided some fascinating anecdotes from his life! Although we booked the shuttle for 2pm he arrived half an hour early what was really helpful for us! Moreover, due to the booking of an individual shuttle the owner was very flexible with the time. We asked twice to change the pick up-time after booking we even changed the day once and he was totally fine with it! Trek Express allowed us to hike the whole Abel Tasman Walk! Thank you!
We used Trek Express for shuttles to Marahau and pick up from Wainui for Abel Tasman walk. The service was seamless with them arriving on time at both spots and also providing gas cannisters so we didnt need to buy them in Nelson. Would recommend to anyone, also was the cheapest option we found :
Booked a return trip for two from Nelson to Marahau and back. Janet was excellent at helping us book/pay online. When I called to confirm a few days before the trip she had the schedule right there and had all our details down, which was very reassuring. Bus was on time, driver sorry, didn't catch his name! was friendly, and ride was smooth. Excellent value for money as well, considering it's a 90 minute trip one way. Would happily recommend TrekExpress to anyone needing a ride to Abel Tasman park : p.s. Did you manage to get ahold of "Scott" who missed the bus that morning??
More like Trek Delay. We had a booking for 7 people from Wainui end of the Abel Tasman track back to Nelson at 1.30pm. The shuttle turned up at 2.10pm and only left at around 2.30pm. Even though we had the 7 of us, it would have been enough for a chartered service, but instead we were provided with a bus shuttle combining to a total of about 30 passengers, many were going to different places Nelson was the last stop. Our journey that should have been only 2.5 hours took 4 hours long excluding waiting time. It is also important to note that we were not allowed to eat and drink on the bus, and with the long travel time, it did not make any food stops or toilet stops, not a pleasant experience after a 5 day hike! Trek Express also offers a free luggage storage service, which we saw as a plus when we decided to go with them. However to our horror, our clean bags were returned to us dirty like people had stepped all over it and wet. We were not warned about the "free service" and that this should be "expected". My husband's clean clothes were wet as a result. The owner, Rory offered his apologies but was not happy to provide any compensation and simply told us we can choose to go with other shuttle service in the future. His business model seem to run well with one-off foreign customers and so was not worried about customer loyalty. Nelson Lake Shuttle is also run by the same company. I would not recommend Trek Express and Nelson Lake Shuttle.
My friends and I used Nelson Lakes Shuttles to get to and from Nelson to the National Park for an 8 day hike. Booking the service was easily done over email and Rory the operator was extremely helpful on both legs of the trip. He bent over backwards to accommodate our extra needs and last minute changes to schedule. I would highly recommend this service. It is also unfortunate that the two 1-star reviews are from the same party and are skewing the review score for this small but highly important service.
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