Very disappointing! Not a great experience! We ordered eggs Benedict. There was only a vegetarian option of spinach and a two eggs this cost $21.50. we had to purchase the bacon separately for $4 which was 1 piece of over cooked bacon. The coffee was disgusting and had skin on it. The wooden floor was also slippery and had two near falls. I won’t ever be returning
Everything came put very slow. Although the waitress was nice it almost seemed like she didn't understand what we were saying. Mains didn't come out together adults got their meals first and kids had to wait which wasn't ideal. Another waiter brought over a dish we didn't order and then seemed confused when we said we didnt order it. He cleared our plates and never brought back the dessert menus we asked for. The food was good and had no complaints about that.
This was supposed to be a great day, our treat for a family member. We were very clear about our time constraints when booked. It took 45 minutes for our meal to arrive. And even after we re-stressed the time constraints, again took forever to get our dessert. We had to abandon the desert and cancel any coffee. We were still charged for the coffee. Food was good , but service leaves a lot to be desired. Will not recommend.
Great place for a meal. Plenty of large tables. Staff were good & the food was excellent & fairly priced. Good parking outside too.
Was here recently with a group of people and have to say I was very disappointed with the experience. There were only 3 tables in use on this night. To start with the table was sticky, a comment to this effect was ignored by the waiting staff. We waited a long time for entrees which all arrived at different times, such that the last ones arrived when the first were finished.nAs far as mans were concerned they again arrived very slowly and for the most part were at best warm, salmon overcooked. The waiting staff took a long time to serve drinks and forgot orders.nThe waiting staff seemed happier hanging around behind the bar on the computer than serving and clearing tables. They did not clear all the mains plates which sat on the table for a long time until we called them over, at which point they wanted to take dessert orders without clearing the table, as the kitchen was due to close. We had the table from 6pm, delays in food service contributed to a lot of wasted time such that we ended up with desserts at 9.15pm.nThere appeared to be a lack of training/supervision of junior staff.nI can’t recommend the restaurant based on this recent experience.nI do hope that they can improve service and food quality as the Kentish is an icon in Waiuku.
