Food was ok. Service at tables very poor - very slow. 10 minutes for a wine, after giving up waiting - food was 30 minutes from order 2 burgers and a salmon. No water on table - had to ask. Seemed popular enough - and the staff were polite looked they were trying. The garlic bread was good. Prices were ok.
Wow what an experience!!nWe celebrated a birthday at the restaurant. They went above and beyond to make our evening special. The food was amazing, great value for money and most of all the staff and service was exceptional.nThank you so much!!
We didn't stay in the rooms but we had drinks from bar and a meal.nService wasn't great. Barmaid couldn't pour a beer.nThe waitress was nice but the food was not great. The scotch steak wasn't even the size of my palm. It has 2 tiny pieces maybe a quarter of potato a tiny piece of pumpkin and 2 tiny carrots.nThe chicken schnitzel was large but the chicken was so bland. The coleslaw dressing was unedible.nI thought the other reviews sounded harsh to I tried.nThe toilets were not nice and could do with a good clean.nThe dinning area was so loud too we could barely hear each other.
I stayed at the Kentish in January of 2025, and even months later I feel compelled to write this review because the experience was so bad it genuinely stuck with me. This is, without question, one of the worst accommodations I have ever stayed in, and I would absolutely never return unless there were new owners, a complete renovation, and a serious overhaul of staff training — especially housekeeping.nnI booked a single night through a third-party site using my credit card. Upon arrival, there was no clear signage indicating where to check in. I stood waiting at the bar for an unreasonably long time before anyone acknowledged me. When someone finally did, they searched for my booking in a physical notebook and then escorted me upstairs. The entire process felt disorganized and unprofessional, more like being shown to a hostel bunk than checking into a hotel.nnThe room itself was unacceptable. A crime scene of bad decisions. Random mismatched furniture, peeling paint, rust stains in the toilet, and a general aesthetic best described as “MTV Cribs: Prostitute edition, circa 1960's.” Just an overall sense of neglect. The space felt dirty, outdated, and poorly maintained — like it hadn’t been properly refreshed in decades. I put my bags down and immediately felt uneasy. The room gave off strong bedbug energy — the kind you feel in your bones.nnI pulled back the bed sheets to check the bed — and immediately regretted it. There was a visible blood stain on the sheets and, even worse, a human pubic hair...HUMAN PUBIC HAIR You can see for yourself from the photos I added! That alone should tell you everything you need to know about the cleanliness standards here. This is not a minor oversight. This is a complete failure of basic housekeeping.nnI notified staff immediately. The staff member did move me to another room, but when I said I no longer felt comfortable staying and asked for a refund, I was told that because I booked through a third-party site, they could not refund me. I don’t care how the booking was made — blood and pubic hair in a bed absolutely warrants a refund, even if the rate was only $20–$30. That response was unacceptable.nnAt that point, I stayed because I had little choice. I ate dinner at the restaurant. The service was poor, and the food was mediocre, but frankly that was the least of my concerns by then. The beer was good, which was honestly the highlight of the entire stay. Back in the room, the bed was uncomfortable, and sleep was a challenge, likely because my brain was still processing the pubic-hair incident.nnThe final insult came the next morning. I had just zipped up my suitcase and placed it on the floor when — one minute after checkout time — there was a loud knock on the door. I was told I needed to leave immediately because checkout had passed. The irony was staggering. Housekeeping was clearly hyper-focused on timing, yet had somehow missed blood and human hair in a bed the night before.nnI don’t know if the owners are nice people or not, but this property is filthy, poorly managed, and completely unacceptable as accommodation. I cannot understand how it doesn’t have a significantly lower rating. The lack of cleanliness, poor communication, dismissive handling of a serious issue, and overall condition of the building make this a place I would strongly advise others to avoid.nnI left feeling like I needed a long shower and a reset. I will never stay here again — not under any circumstances.
We had the most amazing function at the Portside bar, my daughter’s 1st birthday! The staff were absolutely amazing, the venue was open, bright and very clean. Vickie made organising super easy!nnWould highly recommend for any event!
Shea is a Mexican
2 km
