The Cheesecake Shop NZ

Would give a zero if possible. They people are terrible. Don't buy anything, especially for a birthday. Hi Cheesecake Shop Rototuna, you might want to send the correct link when asking for feedback.

They are open till 7pm. Arrived at 6:35pm and the store is closed. Saw someone in the back and they didn't open the doors. Have been calling till 7pm. Was picking up a birthday cake for my partner. They are open under lert level 3. Very disappointed, didn't get the cake.

Staff is so arrogant and untrustworthy.. I have ordered a cake and they delivered not the same and when I asked to them they said they can’t do anything,if you want to take the cake you can take,we can’t do anything.. She cheated me by giving an old cake,not the fresh cake.. She ruined our big day…

Just love having my fortnightly stop at the cheesecake shop great Staff, flavours & great prices , plus they have a loyalty card.

I ordered a cake for my daughter's birthday the day before to be picked up on her birthday. I was told they shut at 7 and the website says that too. We went to pick it up after a delay at 6.30. They had the door shut. We could see people inside and the refused to open the door or the phone. They ruined her day. I expect a full refund

Just one thing I don't like to get any cake from this store which happened with me twice in last one month, they refused to write the name on the cake saying that we have packed up and can't write the name on the cake after 5 pm however the store was opened until 7 pm which was annoying for me! No one packs up 2 hrs before the closing of store. Those cakes were for some special occasions, when I requested them they did write the names but I don't know why they didn't do the same at the first place. I really don't like this thing. If your store is open till 7pm, then you should be able to write the names till the closing time because it only takes seconds and moreover I'm a professional baker myself also, I know some other cheesecake stores who has done in the past.

They ruined my 3-year-old daughter's birthday TOTALLY. They forgot to print Peppa pig image on the cake and when I asked the reason, they didn't show any sympathy and only said it is not in the system, however I have the evidence of confirmation with the manager in my emails with her. Birthday theme was Peppa pig and my daughter was waiting to see the cake she was asking for the whole last month. I asked for the refund and the manager said they cannot do it??????!!!!!! SUCH A SHAME FOR NOT BEING RESPONSIBLE FOR THE MISTAKE THEY DID AND DESTROYING PEOPLE BIRTHDAY.

It was our wedding cake we picked up at 10 am in morning and by 12 pm we used it . The sponge was really hard as if they made it a few days ago and kept in freezer its not possible that even the cake will be this hard even if its made overnight. Never had a complain before from Papatoetoe cheesecake but this time this special occasion was ruined because of this. It was my birthday too but the birthday cake was fine and was ordered only a day before M astonished that our wedding cake was ordered a week before and results were definitely not good. I am not a person who complains normally but this was not acceptable being a wedding cake

Went to purchase a quarter cheesecake for my husband and the small fridge was broken so they didn't have any. Decided to buy a half and share with my daughter, half cost $21.90 from memory, quarter $14.00. Got charged for 2 quarters as we asked them to cut in half. When I questioned she said I brought 2 quarters, sorry but actually I brought a 1/2 as you didn't have quarters available. That's a steep charge to cut in half!!

Very disappointed with my service and product from this store. Went in on Saturday 3rd September and purchased a $40 chocolate mud cake with truffle icing - looked stunning, small but beautiful for my birthday dinner with the family that night. The cake was so dry and stale not enjoyable and quite embarrasing to dish up. Today Monday I phoned to give the shop my feedback and was told that they were very sorry and knew what would have happened - they don't sell many maybe one per week - didn't elaborate more. She thanked me for my feedback and the call ended. After ending the call I felt it was even more disappointing that I wasn't offered, discount, replacement or refund, so I phoned back and spoke to the same lady. Who informed me as long as I had my receipt I could get a refund. I told her we never took a receipt as it was on my husbands credit card, but that I could bring the box, left over cake and a copy of the visa bill in to prove purchase. To which I was told was not acceptable and without a receipt nothing could be done. Apparently this is store policy and is written down in the store - sadly the person serving me didn't warn me of the consequences of not taking a receipt. Therefore I am left with a sour taste in my mouth, a stale cake on my bench and a hole in my husbands wallet for nothing - so thanks for putting the icing on the cake for my birthday Rototuna Cheesecake shop - I will certainly never step foot in your store again and will not reccommend you to anyone. PS I have to give one star as I can't post without rating however I actually rate you a ZERO.