This is the place to hang out, events, J-Day etc... E-Juices.
Warranty information
All products are protected at minimum by DOA (defective on arrival) warranty against manufacturing defects. Devices containing electronic circuitry are typically protected against manufacturing defects and faults for an extended period of time after the original purchase date (typically 90 days).
Specific warranty periods are listed on individual product pages. If a product listing does not specify the warranty period then it is covered by DOA warranty only.
As a general rule of thumb, the warranties by product category are as follows:
Batteries and MODs are covered against manufacturing defects and faults for an extended period of time after the original purchase date (see individual product page for exact warranty period). This does not include external batteries (such as 18650 or 26650 batteries).
Tanks, clearomizers, RTAs, RDTAs, RDAs and RBAs are covered by DOA warranty against manufacturing defects only.
Replacement coil heads are covered by DOA warranty against manufacturing defects only.
External batteries (18650, 26650, etc.) are covered by DOA warranty against manufacturing defects only.
Battery chargers are covered against manufacturing defects and faults for an extended period of time after the original purchase date (see individual product page for exact warranty period).
Accessories, spare parts, drip tips and DIY supplies are covered by DOA warranty against manufacturing defects only.
If you have a problem with a product you have purchased please contact us as soon as possible. If the product is covered by DOA warranty only then you must contact us within 72 hours of receiving the product in order to be eligible to receive a replacement under warranty.
When reporting a problem with a product please give us your order number, a detailed description of the problem, and tell us what steps you've taken to try and remedy the problem. The more detail you give us the better, as it will reduce the number of questions we have to ask you. In a lot of cases we'll be able to help you resolve the problem through troubleshooting.
If the problem cannot be resolved through troubleshooting then you will be responsible for shipping the product back to us for testing, and this will be at your own cost. Please do not ship the product back to us without confirmation.
If the product is found to be defective then you will be sent a replacement, or if no replacement is available you will be offered store credit for the original purchase price. If the problem is found to be the result of user error, or the result of damage through misuse/abuse, then you will be asked to cover the cost to ship the product back to you.
Returns & Cancellations
We accept returns in exchange for store credit within 14 days of the original purchase date as long as the product has not been used and all of the original packaging is intact. Returns for e-liquid and external batteries (18650, 26650 etc.) will not be accepted under any circumstances.
If you wish to return a product please contact us first and let us know your reason for returning it. Please do not ship the product back to us without confirmation. Shipping costs will not be reimbursed.
If you've placed an order but wish to cancel it before we send it out then please contact us as soon as possible. If the order has already been shipped then our standard returns policy applies.
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