Te Kāika Forbury

So, Pathetic service, booked appointment at 3.45...waiting there from 3.30....unfortunately no call until 4.30, Receptionist so rude attitude... I think this people not well good enough about the time management. If someone delayed 5 minutes they will refuse the appointment...seems not Okay.

Very upset with service today. My son had a 1.30pm phone consultation. I did not reach the phone in time, called back immediately, believing Wlwe were still within the appointment time. Was told dr would call me. At 4.30. I rung again. Now 5pm. Have not received consultation. Now will need to visit Urgent Drs and pay exorbitant prices concerning my son. Very disappointing!

I would like to thank the receptionists in this practice. Especially Faiumu who always very friendly and kind. She is one the best .

provided us with so much help as isolating students with covid. we were given more than our standard grocery shop which is honestly heaven as a flat of uni students. we couldn’t be more grateful :

Cheap and nasty. Rude reception staff and absolutely incompetent doctors. One example being I had an ACC claim in which I emailed the doctor I saw with all the information he needed to forward to them, I then get a call from ACC weeks later telling me they had received no information about my claim and it was now going to be delayed a further 5 or so weeks because they had to source the information themselves, this all could have been avoided had he actually forwarded the correct information like he said he would. This is only one of MANY stressful encounters I’ve had at this doctors practice. I am now back at my old doctors Aurora and couldn’t be happier with service I receive there. I really feel for people that cannot afford to go elsewhere. DO NOT RECOMMEND.

I had my second Covid swab through Te Kaika recently and they made it so easy! The receptionist was so friendly and efficient, and the process was very straight forward! The drive through process was well-mapped out and so fast! I also had a really nice nurse.

Awesome free parking, friendly and very professional and super competent receptionist . Got my appointment straight away and i was seen pretty much on time! Very attentive and efficient health staff so my experience was great! I usually dont bother leaving a review but this clinic deserves proper acknowledgement. Thank you very much!!!

Absolutely appalling rude reception staff, went in with my 2 Yr old after waiting for 9 days for an appointment, 45 mins wait time past the appointment which I understand to a degree but then when the doc finally called my toddlers name another lady with the same name jumped in and the receptionist just gave me a smug smile and shrugged her shoulders.... Another 20 mins later we finally got in to see a doc who was rude and dismissive! No wonder the hospital is under so much stress when the clinics are so poorly run!!

Useless, over one hour wait, get in and told I only have 5 minutes because hes behind schedule, spoke about my issues where I'm literally nausous and vomiting DAILY and have been for the last 10 months, with ongoing issues for the past 5 years all on my record, and all he had to say is "Maybe its just all in your head" Wrote a complaint, found out he put on the appointment note that I had a "Sore stomach" and that was it - Requested to be seen by another doctor, they book me in for another time, And guess what? They put me with the same doctor. Utterly Useless and uncaring, Going elsewhere, they couldn't care less about peoples health and just do it for a quick buck, DO NOT GO HERE IF YOU'RE CONSIDERING IT GO ELSEWHERE.

Absolutely incompetent!!! Lost and throw out my test. When I rang to ask for results I dealt with an incredibly rude lady who couldn't be bothered helping. I then had to ring back again. they had still not told me that they stuffed up it wasn't till the hospital rang them that they finally came clean about it. no apology whatsoever. Do not recommend this company at all with its poor customer service and work ethic!!