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Stirling Sports Botany

  1. Auckland
  2. Auckland Shopping & Retail
  3. Auckland Sports & Recreation

Reviews, get directions and contact details for Stirling Sports Botany

Stirling Sports Botany
"Stirling Sports prides itself as being a retail company that is anchored in sport and executed with style. After opening the first store in 1964 on Dominion Road, Stirling Sports has grown to be one of New Zealand’s largest sporting retail stores. With 60 Franchises nationwide, we have ensured no matter where in New Zealand you are, a store is close by."
Address: Shop 306, The Lane, Auckland
Phone: 09 265 0963
State: Auckland


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 18:00

Update Info

related searches: stirling sports manukau, stirling sports jobs, stirling sports sale, stirling sports rangiora, stirling sports sylvia park, stirling sports tauranga, stirling sports albany, stirling sports wellington
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Reviews
Very bad and disappointing service. My daughter bought the wrong size shorts and we tried to exchange the next day but was told we couldn’t because the tag had been removed.
I went to get my bag returned and staff advised that Stirling is a Franchise now and I can only return the item in the same store. I asked him if such things is mentioned anywhere and he said yeah if you check on the counter it is clearly mentioned there I went to Sylvia park to get that return and when I saw the board there it clearly says that I can exchange / return the items in any store until I can provide the actual receipt. To confirm I asked the same thing to the staff and she said the same thing to me that he should have returned it in there store too. This is highly unprofessional to that staff and of keeping sending people off and do not address the problem. I have to went all the way to Sylvia park just for that. So much of inconvenience. I will think twice before buying stuff as return or exchange is not an easy task now.
Extremely rude member of staff. When looking to return goods bought but goods found marked and dirty . Returned within 30 mins of purchasing and the staff member argued and very rude. Why would we bring a $25 hat back within less than an hour of buying it. If we were not genuine we would of asked for money of. Or a return but we didn’t want any money back, we just for you to exchange it as it was marked. To say we marked it is not correct, we didn’t notice it in the shop. If I would of marked it I would of just put in the washing machine. Accusing your customers of lying and getting aggressive is not the way to deal with any situation and over a $25 hat that probably cost you a couple of bucks. I’ll be shopping else where from now on
We were very disappointed with our experience at the Stirling Sports Pop Up store today. My husband bought myself some shoes from the Stirling Sports Pop Up store at botany mall as a Xmas gift. When buying the shoes he asked the sales person if he could exchange or return it after Xmas and the sales person said yes. He made sure to ask this before completing the purchase. He has now seen on the receipt that it says the exact opposite…’no returns or exchanges’. Had he known this upfront, he would have not made the purchase. We went in store today to explain what happened and the owner was not interested when we said there was no signage of their returns policy and that his staff member provided false info. We also stated that we didn’t need a refund and would like to exchange it for something else in store to the same value or we would pay more. I thought that being the owner of the store he would atleast honour an exchange…We’ve never experienced such a bad customer experience at a botany store before. Our only thoughts are to contact head office as we’re not wanting our money back now but would want an exchange of another item. It now feels like such a waste of money and awful customer experience… **Update as of 10 Jan 2023** Hi Ash Thanks for your response. I received an email today from Stirling Sports head office stating that I could get a refund on our purchase directly from the head office. The Head Office apologised and said that due to the circumstances of us being advised of incorrect returns terms, they are happy to honour a refund on return of the shoes.** I would also like to note that there was no display of any return terms in the store at the time leading up to Xmas and on Boxing Day. When we pointed this out to you, you ignored us and kept referring to the receipt. I’ll go back to buying from Rebel Sports in future and I’m happy that I followed up with your head office to get a better customer outcome.
Do not shop at Botany. Rudest staff who do not know the law. My partner purchased a pair of pants yesterday. He didn't like the fit so took them back to return then. Still in same condition, no damage, with receipt. The staff wouldn't take them back as the tag wasn't on the pants but in the bag. The guy told me he had no manager when I asked to speak to him. I called Manukau spoke to the duty manager there who was happy to accept the return. Worst customer service ever, wouldn't give me his name so I could complain and had his name bag turned around so we couldn't see. 101 on how to loose customers, looking at other reviews this store is brilliant at terrible customer service. Manukau is awesome go there, they refunded us no questions asked
Appalling service. The owner is extremely rude and prioritises profit over any semblance of good customer service. He does not honour the exchange policies explicitly stated by his staff prior to sales being made, and essentially tells you to kick rocks if you ever need to exchange a product. We will be lodging a formal complaint with the Commerce Commission, as many other shoppers have been stung by this greedy franchise operator. *UPDATE in response to the owner: the return policy was absolutely not displayed on the counter and you know it. I asked you specifically why your policy wasn't displayed anywhere in store at the time and you never addressed my question. Your response is a bold-faced lie.
Customer service is extremely lacking at Sterling Sports, in particular the Botany Mall branch. They do not adhere to their exchange policies. Rebel Sports has provided a much better customer experience to me personally, and I highly recommend shopping their instead.
much like other reviews have said, they’re rude and don’t let you return things
some man was working there and i asked if he could find my size for a pair of shoes, he jumped up on the counter and spat on my face then preformed a wrestling move called the "rko". I broke my neck and im now paralysed from the neck down. Im still not sure what i did wrong maybe i came at his lunch break or something?? I was there at 1 pm. I woke up with no clothes on and all the money from my wallet gone, can someone please help me find this employee ive got a bone to pick with him...
Went in this evening looking for red Nike socks. But the 2 men's working, not helpful, even thou it was nearly closing time, how's telling me that you's don't have the socks in store helpful, yet I saw them online and you's could've checked with other Stirling sports stores if they had them in stock, can you remember i did mention I really needed Red socks & if you's had any other socks in Red. I was in there for abit, looking at the so called SALE rack - that one of the Rack's wasn't even Sale items - misleading advertising! That whole 15mins I was in the store, one of you's could've of come & asked if I needed help with anything else, it's called 'Customer service' and why wasn't my receipt givin with my purchase? * Just putting it out there, how I felt in your store. I have shopped at other Stirling sports store's and never felt or had this bad of an experience. if I didn't need items i purchase for my daughter's Netball this weekend, I would've left without buying anything. But yehh, work on that customer service...I shopped in store 17/5/22
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