Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
I had an excellent experienced with Ivan Yu, who helped me switch my EFTPOS provider. From the beginning, he is knowledgeable, professional, and took the time to understand my business needs. He clearly explained the available options, answered all my questions, and made the entire process simple and stress-free.nnWhat stood out most was their communication and follow-up. He kept me informed every step of the way and ensured the transition was smooth with minimal disruption to my business. His dedication to providing outstanding service gave me confidence that I was making the right decision.nnI truly appreciate their support and would highly recommend them to anyone looking for assistance with payment solutions or switching providers.
Ivan has been super helpful throughout our opening process and the first couple of months of business. No question is ever too much and any issues are dealt with in a timely manner. Competitive fees.
As a customer, I would advise others to be cautious when dealing with this company. My experience raised several concerns:nn1. **Unexpected additional fees**nWhen I signed up, the sales representative told me I would only need to pay $40/month for the terminal, with no other fees. However, I later discovered that I was also required to pay an additional $22/month for the Worldline service. This was never clearly explained upfront.nn2. **Terminal not working on arrival**nThe EFTPOS terminal I received was not usable out of the box. I had to drive to their office myself to have it reconfigured by a technician.nn3. **Misleading cancellation process**nIn March, I informed the sales representative that I wanted to cancel the service. I was told multiple times that returning the terminal was all I needed to do. However, I was not informed that I also needed to cancel the Worldline service separately. As a result, I have to pay for April and May, which led to unnecessary time and effort to resolve.nnOverall, while the financial impact was not large, the lack of clear communication and guidance caused significant inconvenience. I hope the company improves its staff training and provides more transparent information to customers.
Highly recommend shift4 , have had no problems and the process is smooth! Ivan has done a great job at setting up 2 eftpos terminals for us! Appreciate it!
Easy set up, Eftpos was working within 2 week of first contact - the support staff were great- easy handover from old business owner to our company. Fees are pretty competitive with others. So far so good- I know it’s early days but no complaints
Cash Converters
15 km
