Shoe Clinic

Talia was wonderful. Very efficient, professional and friendly. She offered great advice, particularly when making contact with us organising pick up and delivery in time. She was patient and took the time to ensure we were satisfied with our purchase. We “walked” away very happy with the outcome. Thank you again for your excellent service Talia. Keep up the great work!

Very helpful and friendly staff. Thank you for Rebecca . She is super helpful . Great service . 5 stars for sure. If u looking for a good pair of shoes for run. Definitely need to go here to get some advice

My mum bought some shoes last night and was blown away by the customer service she received from the staff. Both were friendly and welcoming. Tahlia was thorough, put her in the perfect shoes and even tied her laces for her. She won't shut up about this place, thanks guys!

Bought a pair of running shoes which I'm quite happy with however at the time of purchase the sales guy said you better get these drymax socks $35 as well and I said sure I'll try the shoes with the my current socks and if I wasn't happy I'll use these and asked him about return policy and he said we have a 30 days return policy. I came back in two weeks and said my current socks are fine and want to return these socks and he said we have no returns policy on socks which he did not mention to me at the time even though he knew I heard me at the time. Also nothing is mentioned on their website about socks and it says 30 days return on all footwear which I assume socks are a type of footwear if there are no specific clause excluding it.

My family and I entered the store. There were 4 staff members standing and talking. They did not welcome us or acknowledge us and continued to stare. My wife approached a male staff member, who then spoke to a female staff member for assistance. Staff seemed to be disinterested in their job and they really need a refresher on customer service. Because of this experience, I will not be coming back and will take my business elsewhere.

My daughter and I were just having a look and this lovely boy Soroush kept asking us how he could help us. I felt bad not asking for his help . I ended up buying a pair of shoes for my daughter. Soroush was a funny and positive boy, and my daughter will definitely be back again.

Kelvin and his team really know their business. I have had an excellent customer experience here. They took time to guide me towards the perfect shoe for my needs. I will definitely come back for my next pair of shoes and if you want true customer service then I suggest you shop here too!

Quite disappointed with the service this time. The Riccarton Store in Christchurch has happily exchanged in a jiffy under similar circumstances in the past. Worse, reason given is Riccarton store has more money than us.. kinda pathetic.

I had recurrent shin splints and was recommended to visit shoe clinic. They were able to identify my running style that was causing my shin splits and therefore recommend a shoe to provide support to improve my running style. I am very impressed with the staff member Glenn who delivered excellent customer service, and was very knowledgeable and patient. I will definitely be coming coming back. I can not wait to try out my new running shoes.

Kelvin was extremely knowledgeable and helpful!