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Rotorua isite Visitor Information Centre

  1. Bay of Plenty
  2. Rotorua Travel Agency

Reviews, get directions and contact details for Rotorua isite Visitor Information Centre

Rotorua isite Visitor Information Centre
Transport & sightseeing bookings, travel information brochures, plus souvenirs & shower facilities.
Address: 1167 Fenton Street, Rotorua 3010, New Zealand
Phone: 07 348 5179
State: Bay of Plenty
City: Rotorua
Zip Code: 3010


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 8:30 AM – 5:00 PM

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Reviews
Great place to plan your time in Rotorua.nI went looking for glow-worms in the temperate rainforest and spent a day in the thermal areas. I wouldn't bother with the Lady Knox geyser again but would spend more time at Te Puia
My visit to Rotorua isite Visitor Information Centre was truly exceptional! The staff were incredibly helpful, and the information provided made my trip even better. I found everything I needed with ease. Highly recommended!
Easy 5 stars- this place is ideal if you want to explore the best of what the area has to offer. We booked 3 cultural experiences Te Pa Tu being the best and most memorable, white water rafting my absolute favorite experience EVER, glow worm kayaking, a volcano hike, and hells gate mud spa. It was so easy to book tours and the pickup was convenient. Absolutely recommend this place if you’re unsure where to start, need ideas for excursions, and want to step out of your comfort zone.
I’m went today to purchase a shuttle service to the Waiotapu Thermal park. A young woman gave me the wrong ticket to a different venue, had a hard time understanding what I wanted and never asked or clarified what I needed. Hence, the driver had to go back to the office with me, at which point an older woman who looked like a senior management tried to give me the right tickets but their system froze and was not able to do it.nWe went in the shuttle anyways since the driver knew we had paid.nAt no time did the young woman, who was not friendly, professional or apologetic for her mistake, did she take the time to say sorry for screwing up such simple purchase.nThe purchase of the shuttle tickets should be a lot simpler and faster, without requiring names, phone number, etc., instead of asking so much information and typing it to finally get it wrong anyway.
Staff we not very knowledgeable when asking questions on 2 of the attraction we were inquiring about.nWe booked the hungi and hucka with them, the staff member advised us of pick-up time from our accommodation at 3.30pm for 4pm start time. At 4pm our bus hadn't arrived to pick us up, on calling directly to event they advised up information centre hadn't booked our pick-up. We then had to navigate our own way arriving late. Very disappointing!! When paying $250 each $500 for both of us we were not happy.nStaff need to be trained correctly and do their job with diligence. Also need to have a better understanding of the products they offer.nWould not recommend visiting this centre.
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Rotorua isite Visitor Information Centre map

Directions to Rotorua isite Visitor Information Centre with public transportation

Rotorua I-Site 20 meters
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Rotorua CBD - Arawa Street 50 meters
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Fenton Street - Fronting No. 1241 140 meters
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Amohia Street 250 meters
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