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Rock Solid Backpackers

  1. BOP
  2. Rotorua Hostels

Reviews, get directions and contact details for Rock Solid Backpackers

Address: 1140 Hinemoa St , Rotorua 3010, BOP, NZ
Phone: 07 282 2053
State: BOP
Zip Code: 3010


Opening Hours

Monday: 08:00-22:00
Tuesday: 08:00-22:00
Wednesday: 08:00-22:00
Thursday: 08:00-22:00
Friday: 08:00-22:00
Saturday: 08:00-22:00
Sunday: 08:00-22:00

Update Info

related searches: Rock Solid Backpackers laundry, Rock Solid Backpackers parking, Rock Solid rock climbing, Youth Hostel, Rock climbing Rotorua, Haka Lodge, YHA New Zealand, Lake Rotorua Hotel
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Reviews
The hospitality industry esp. for backpackers is still recovering from covid, which should be taken into account! Very clean. Sound carries very well in the building. The 6-bed dorm room I was sleeping in had a bunk bed right next to the door on its opening not on its hinge side, causing your face to be flooded with light whenever someone opens the door. The hallways and after-hours lounge have quite a cold atmosphere due to the way the sound travels. There's hard flooring carpet on concrete? not sure and a lack of sound-absorbing furniture. There's a little echo to every sound made as all the surfaces reflect it quite well, which detracts from the social and warm vibes you'd be hoping for. It's all a little chilly. More paintings and/or soft or wooden furniture could improve the situation. The non-after-hours lounge/reception feels significantly more pleasant to be in. Saw some boxes with furniture arriving at the reception on one of my days & Rotorua has had it pretty rough the past couple years, so I believe it'll be getting better!
The location is perfect. Right in the center of town, everything is quite walkable. The private 2 person room we stayed in had a small kitchen area with kettle including 2 mugs, tea, coffee etc. and a bathroom - with Complimentary towels. Was clean, comfortable and the staff were so amazing, very friendly and happy to help with whatever you need - special shout out to dale who checked us in. Highly recommend as a place that is affordable and within good walking distance to many tourist attractions and eateries.
Room was nice, small and simple. Staff were fantastic and helpful. Location is in the middle of everything and also has a rock climbing gym attached. Only negative was the noise from other grouped guests. Not their fault persay but was a dampener on an otherwise great experienceRooms: 4/5
I don’t normally leave reviews. However, I felt compelled to write one because I stayed here based on the reviews, and they felt like false advertising. This was truly the worst experience I’ve had at a hostel to date. The rooms were UNBEARABLY hot and dusty. 6 person shared dorm room with a tiny little fan. No AC. In the height of summer. Rooms with only one outlet. The bathrooms and kitchen were truly disgusting. Unkempt. Cobwebs and grime everywhere. And no paper towels or hand dryers anywhere? Only small washcloths that fall on the floor and remain there for days. I am also seeing lots of replies from Rock Solid claiming understaffing is to blame. With the affects of covid taken into account…there are changes that need to be made that have nothing to do with staffing. If you are understaffed, sell fewer bookings. Otherwise you are putting everyone in a bad position. I would not recommend staying here.
I would not recommend this hostel to anyone. First of all they only work till 6pm with reception and common area closed then. Do they not realise they cater for backpackers? We arrived at 11.30am and were told check in was 2pm, this was perfectly fine so we waited. At 13.52 I went up to check in and the lady said check in only at 2pm…..you must be kidding me right? I thought she was joking but she was 100% serious. So we waited another 8 minutes. There was heavy heavy rain all day that day. The window in our room was leaking heavily from the top ceiling. The floor was completely wet and damp. By the time we noticed it was 6.30pm and reception was already gone home. We were not told about any supervisor or night staff so didn’t know who to contact. We had to place a bowl on the window sill to gather the water. Luckily for us the rain stopped around mindnight. The room smelt damp for the whole night. When we went to check out my friend realised he left his water bottle in the reception area the afternoon before, we went to reception area at 8.35am and saw a lady sitting at the reception desk. We asked could we get something we left yesterday, she said no we only open the doors at 9am, we could literally see the item but she refused to let us in just to get it. The lady was so rude about it. These people need to understand they aren’t running a prison but a hostel. There is also zero atmosphere in the hostel and I mean zero. It literally feels like every one is on edge in this place. Would not recommend this hostel to anyone.
I booked this hostel, because I was excited, that it was supposed to be clean an central situated. Well, thats about it. At first when i booked via phone, the staff was rather unfriendly and unhelpful, but the information required was not on their homepage. Secondly, after she got even more angry because i wouldn't give my whole CC-details on the phone, there was some miscommunication about the price, because she charged more than what was told on the homepage just 6 $ but still When i arrived finally at the hostel, it was clean, which was nice, but had a charme of a parking garage or maybe an aircraft hangar. It was cold, and the heater in the room couldn't be used because there was no plug nearby. Additionally the free wifi didn't work either on any of my devices. All in all it was sadly one of my worst hostel expierences on the northern island.
My brother and me are living in a campervan and we needed to take a shower very badly. So we just asked the receptionist if we can take a shower in exchange for a five star rating. It obviously worked! The showers looked also very clean the people were friendly and we had a short and pleasant stay! Thanks!
Great location, close to supermarket. Clean room with no windows, you can hear other people through walls. Staff were unfriendly, unhelpful. I arrived after office hours and didn't get any email about how to check in because they forgot. Wifi doesn't works.Rooms: 4/5
City Centre Location, 5 minutes walk from InterCity Bus Stop and Town Hall, is making this hostel a best choice. A cultured staff at reception, Spacious Lobby, Well equipped kitchen with free Coffee Tea Chocolate, Room heating, neat and clean ambience, everything makes it a Wonderful stay. Moreover it has cinema in basement and adjoining wall climbing school and restaurant. What a nice combination for backpackers or family. My choice forever.
The rooms and facilities could do with modernising and more sound proofing! but it was generally a very nice place to stay for the priceRooms: 3/5
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