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RestaurantEquipment.co.nz

  1. Auckland
  2. Auckland Commercial Equipment

Reviews, get directions and contact details for RestaurantEquipment.co.nz

RestaurantEquipment.co.nz
"Food Equipment Distributors - F.E.D. is the importer of a very large, exclusive and professional range of food equipment, catering, kitchen equipment, refrigeration, furniture, tableware and cookware which enables us to offer our customers unsurpassed value and quality. We have a history of more than forty five years serving the commercial catering, baking and food industries. F.E.D. is an Australian and New Zealand company with offices, showrooms and warehouses in New South Wales NSW supports the ACT, Queensland QLD, South Australia SA, supporting Tasmania TAS and the Northern Territory NT, Victoria VIC, Western Australia WA and in New Zealand, Auckland for supply of commercial food equipment. In 2009 due to increasing demand"
Address: 146 Neilson St, Auckland 1643
Phone: 6498887777
State: Auckland
Zip Code: 1643


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Reviews
Worst experience ever. I drove out to purchase an item advertised on their website. Only to be told they wouldn’t sell it to me. Every excuse from the casters won’t work to its not certified for sale in NZ. Even though it had an NZ plug and certification . I then asked for the model that didn’t have the “so called light electrical problem” due to no lights.snd again met with . We won’t be selling you that model either. I can only assume it was a lure advertisement. The sales assistant kept saying, it needed to be taken down. I had 15 k to spend on a Bain Marie snd a serveover chiller. I will spend it elsewhere.
The worst experience I have ever had to deal with, I purchased a food cabinet off their website and was told it was unable to be sent out of Auckland and not in stock, and that I will need a refund, why are items that are out of stock on your website? 2 days later I was told they suddenly had stock and was being sent the item without my permission as I was last told I was getting refunded my money so I ordered a different food cabinet elsewhere. The manager is impossible to get in contact with, they never ever returned my messages, emails, even if it was something very important and when I finally got to speak with them they laughed at the important situation. There is a lot of money involved with these big purchases and is very stressful getting ignored. Waste of time and energy to deal with, wish I read the other bad reviews before even trying to order anything.
The service is great, product is cheap, however untrustable quality. Bought 3 fridge from this place when I first open one of my shops, one broke within 2 years, the other 2 had problem with compresser within 4-5 years and other brands tend to last 10 years +. I guess you pay for what you get.
Your service on under warranty product and response is non existant. There is no one attending after hours service it’s on reviling auto play. No one picks up the phone or returns calls. I will be taking you to court the small claims tribunal is set up for this very reason I will also be advertising this in every relavant newspaper to warn buyers about your company and its directors.
This is such a dodgy company to deal with . If you are thinking to buy anything from them then be prepared to take them to the court. They sold me an oven which had a problem and they kept fixing the same problem for 18 months . And the service is too slow . They were not even apologetic for this cause . This oven did lot if damages to my business because I couldn’t cook food and almost caused me a big accident . Now when I took them to tribunal then things started happening very quickly and even their manager Alex started replying my emails who I wanted to talk to for 6months. We bought over 40k worth Equipments from them but definitely take your money somewhere else they not reliable company.
The worst purchase experience ever. We purchased a new gas burner from them, but when we received it, our gas guy found that some parts are missing. We tried to contact them to solve this problem. But what they said was ' you need to buy the parts and get someone to fix it. We send it out and just like what it is.' Then we tried to return it as its new, but they said no, no return, no refund. We still need to pay full payment. The staff from manager to front staff, they dont have a good and fair manner to you. What they are doing is selling things to you. The manager is a hard talk person, what he can says is 'pay your money'! Really want to give zero star if I can. Do not buy from them. Wasting time and money.
The worst service and the worst appliances. They break down constantly. They give you warranty but can never get a technician to come and fix the issue. Spare parts department is the worst! They can never seem to locate your part and if they do it takes weeks to arrive. Last time I will be buying appliances off this company. Unreliable
Worst company ever. I bought a product Pizza Dough Roller from them, after just using the roller, I have realised it is faulty. I have called, emailed more than 100 times. Finally, they decided to send a technician after 6 months. But, they sent an electrician to check the machine who had no knowledge about Pizza dough roller.100 % disappointed with their customer service. Please be careful what you buy from them. Because, I guarantee you, they will not stand behind their word. I bought pretty much every equipment from them, after just 3 years none of them are in working condition.
This place when you come to buy there product it's really good service and welcome, when your product have issue, it's really hassle to contact them to come fix for you. I have bought New fridge from them and cost me $5000 and they send our leaking gas product, and the fridge are not cool after 3 month time , and you need to refill gas every 3 month. try contact they service phone for last 3 day no one answer phone, and email them no reply back to you. I recommend to all Nz Bakery & Caffe business do not buy any product from them. It really complex when your product have any issue and try contact them to come to fix for you, and they don't want answer the phone , and alway put you on the line for more than hours and still no answer-to you. thanks.
Recently approached FED for some new equipment for my new cafe after being told the that management had changed over at the beginning of the year I had had problems with the last two managers at FED!. I want to thank Eddy, Sam & especially the new manager Rainie for their professional advice, sales support & customer service. FED NZ has made great improvements from the beginning of this year and appreciate the changes that have been brought into this company. Will come back again & highly recommend to anyone who, before the beginning of 2019, had had ongoing issues with previous management. Well done team & keep up the fantastic work! :
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