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Pet Doctors

  1. Waihi
  2. Waihi Veterinarian

Reviews, get directions and contact details for Pet Doctors

"Here at Pet Doctors Woking we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Nurse clinics, Pet passports/Animal Health Certificates, Repeat prescriptions, Home visits across the wider Woking area.We are RCVS accredited as a Small Animal General Practice, welcoming Cats, Dogs, Ferrets, Guinea pigs, Parrots and Cockatiels, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare."
Address: 40 Kenny Street, Waihi 3610
Phone: +6478638684
State: Waihi
Zip Code: 3610


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Reviews
I took my cat to the practice as part of the emergency service. The staff were amazing and kept in touch with me at home during the whole time he was under their care. Infact I believe that the confidence and patience of the vet on call avoided invasive interaction ..clearly very positive I cant recommend this practice enough..if I lived closer I would consider transferring my pets to the care of this branch Thank you :-
Didn't have the best experience at the Pet Doctors branch in Woking. After reading the great reviews, we decided to get a free check for our new dachshund puppy before getting his first vaccine to find out their options. It was not clear where to park, so that wasn't the best start. Then we went in, and it was sterile & cold like a doctors surgery. We had to wait about 20 minutes to be seen & we were only ones in there. In the vets room it was dark & freezing cold?! So our puppy was shaking. The vet didn't want to touch him and made us drag him out of his box & hold him while he was poking him & grabbing him and rushing the process of the check whilst not caring for our puppy properly. We were told, our puppy seemed lethargic sorry but I would be if I was being treated this way. Little does he know how active & happy he normally is... He also picked him up to weigh him & held him wrong vertical - as a vet you should surely know how Dachshunds should be handled to avoid IVDD spinal injury. This gave me red flags straight away. The whole experience was super uncomfortable as first time puppy owners. Luckily we found a much better vets in Guildford not pet doctors who treated him so much better, giving him treats and were so excited to see him & he was super happy to be there. I would not recommend this vets to puppy owners.
Marvelous. Our dog had developed a UTI and within 10 minutes we'd had a urine sample test, a consultation with a lovely vet, some anti-biotics and most important of all some CARE. Makes the farce of trying to get a GP appointment and then be processed all rather lacking. Thoroughly excellent.
A complete disgrace of a vets. Take your pets elsewhere. Our problems started back in August when we took our westie here when he stopped eating and was constantly howling, crying out in pain and been sick. We took him straight into the practice on the Sunday of the Bank holiday weekend and was told that it could be teeth related and to take him back again for a further check up on the Tuesday with the main vet. We were prescribed meds and charged for a Bank Holiday consultation fee which was fine and expected, off we went. No change with our dog in the two days so back we went on the Tuesday. Main vet checked him over and told us it definitely was not teeth and that we shouldn't have been given the meds. So meds we had paid for 2 days later went into the bin. A Steroid was given and blood tests were done on this occasion. I will say there was a slight improvement for 3 days or so but then we were awoken the early hours of the Friday morning at 2am to be precise, same issues. Our Dog Crying, Howling been sick again. Called Pet Doctors out of hours and was told to take him straight in. The vet we saw looked like she had just woken up herself. We showed her videos that we had recorded of the dog crying, howling and been sick. Her response was, ah sure all dogs cry and howl like that. Was she actually taken the p***. In 10 years our dog has never acted in that manner. More meds were prescribed along with another out of hours consultation charge again not an issue but still no diagnosis. Anyway another two visits followed after this. The main vet Graham told us after the 2am visit we had, that yet again the incorrect meds were given and to stop taking them. Another lot of meds we paid for that went straight into the bin. Graham then did another blood test during one of the last couple of visits which were the same blood tests as before so charged twice for the same tests. We were then charged for the bloods to be checked outside the surgery which we were not informed about. I questioned this and the charge was removed but then got added again on our final visit. After 5 visits we ended up with no diagnosis after paying out over £850 to Pet Doctors. Graham Informed us on our final visit that we would need to be referred to a private hospital which could cause thousands. We decided before making any decisions to take our dog to another vet for a 2nd opinion and guess what, the correct medication was prescribed over the right period of time and within days our dog was back to himself and the issue was resolved. We have since moved out of the area and cancelled our healthy pet club subscription as it is not offered in the area where we now live. After the issues we experienced with Pet Doctors they then had the audacity to send us letters and emails requesting over £130 for cancellation. Not a chance are they getting another penny from us after the experience we had. Honestly take your pets somewhere else. Go see Rob and his team at Guildford Vets on Worplesdon Road. These are the guys who saved us thousands of pounds which we would have paid out should we have listened to Pet Doctors.
Took our cat to this ""vets"" to do an initial health check. This check just involved weighing him and inspected his teeth to find a couple of sores. Straight away the Vet said its FELV without any tests and there isn't anything that can be done he will loose all his teeth by 4-5 years old and may live a shorter life as a result and although he's been vaccinated, it looks more than likely it was passed on through his parents in the womb. He didn't ask about our cats history as our breeder bred him, his parents, grand parents, great grandparents and great great grandparents and proven by pedigree records. Non of his blood line have FELV and later discovered it's highly likely to be ginger vitus which is hugely common in kittens and easily treatable. Our breeder, with over 30 years experience, said that diagnosis was absolutely load of rubbish and cannot be true, explained why, and to move him straight away after explaining everything to us and today's diagnosis has proven she was correctas a result of more accurate inspection. Also, the receptionist told me the health care plan doesn't have a cool off period to the contract. After contacting the health care plan service provider the next day to cancel due to moving vets next day they said yes everyone's free to cancel health plans anytime through the 14 day cool off period. Yet again another vets who seem to be geared towards making money rather than providing an accurate care service with best intentions for the animals and customers. This incident caused upset in my family home for absolutely no reason based on minimal investigation and inaccurate facts. Highly recommend seeking a proper veterinary center rather than this Mickey Mouse set up........especially if you want the best for your furry family member. Please run away from this center!!!! There are much better Vet services in Guildford.
Great vet, can always get an appointment without any issues, staff is super helpful and attentive.
Took my dacshund for his new pet check with a view of signing him up on this vets pet plan. Seen by the vet seemed disinterested in the puppy. He dragged him out of his box and immediately started poking our puppy. Our dog started to shake and he commented saying he's very lethargic. He then picked up the dog so that he was vertical and carried him like that to weigh him. With sausage dogs you have to be incredibly careful of how they are handled as they can suffer spine problems and the way he carried out dog was completely inappropriate especially for someone who should know better. The vet then left him unattended on this bench whilst on his computer. Again very dangerous as puppy could have fallen. The vet carried him back to the main table again whilst the puppy was vertical. Still the puppy was shaking. He then told us to put him away in his box This is a shocking experience as first time puppy owners. It's safe to say we will not be coming back to this vets. The vet was cold, couldn't care less about the wellfare of our dog. Maybe he was a cat person? We did actually take our dog for a check / vaccines to a well known larger Pet retailers vets in Guildford and they were amazing, highly recommended you avoid this place if you care for your dog.
We had to make a decision to put our wonderful boy to sleep. Everything was done with so much care and compassion. Thank you so very much.
Absolutely phenomenal. The receptionists were lovely and friendly and the vet was really caring towards my rabbit and very knowledgeable, too. I'm really glad I chose these vets.
Friendly efficient customer-focused. 1st class reception, treatment and aftercare. Thank you.
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