Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
Great to deal with. I rang Orion concerned about a residential connection point which had rot and rust and I was concerned it may pose a safety risk and need fixing. Julia was brilliant sending an inspector around straight away and came back to me quickly saying it was safe for now; and they made recommendations for future repairs. Hats off
Are happy to allow a planned outage to proceed to a road of approx 15 homes from 8:30 am to 4:30 pm in winter knowing one home has a 4 week old newborn baby.nnIn addition knowing that the power cut will take out their water supply and heating for the whole day, meaning no ability to regulate temperature, no ability to sterilise, no ability to run a breast pump for 8 hours.nnNot prepared to compromise on timing nor duration. Common sense would spread the work out over two 4 hour shift rather than risk the health of a newborn or move it to after the critical first six weeks of life.nThey were not even prepared to delay the start by any amount of time.nnSuggested actions: boil water, hire a generator, hire a gas heater, leave home for the day. Noting all of this whilst almost 90% of our time is focused on getting through the first 6 weeks and taking a newborn out unnecessary, especially on a cold winter morning whilst feeding every three hours both bottle and breast plus pump is neither easy or recommended.nWho has both money and time to go out and hire equipment with a newborn for an unreasonably long planned power cut?nnProject planning and organizational efficiency before community health and safety.
Had a rather horrible experience today, woke up without power and was told it would be out from 8am to 5pm. I had no warning of this. After a little digging orion admitted they made a mistake and accepted responsibility for not warning me. During this time I had a fridge and freezer full of food go bad and had to run my car for 3 hours to charge my phone. Couldn't cook or shower and couldn't operate my business without internet. After initially only offering an apology they eventually said they would give me a $50 credit to replace the hundreds of dollars of food and petrol. Absolutely appalling.
Your service is outstanding!!!! Call outs within the hour is amazing. Your electricians are always super friendly, nothings a problem and everything is sorted and back on as quick as possible. Excellent work guys!! Thank you!!!
Thank you Orion for sending Sam to 55 Springbank St. to deal with branches that had fallen across the lines to the house. He was not only helpful but so skilful in cutting off the offending branches. 10/10.
