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NZ Post Shop Westown

  1. Taranaki
  2. New Plymouth Couri̇er Servi̇ce

Reviews, get directions and contact details for NZ Post Shop Westown

NZ Post Shop Westown
Address: 43 Tukapa Street, Westown, New Plymouth 4310, New Zealand
Phone: 06 952 8600
State: Taranaki
City: New Plymouth
Zip Code: 4310


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info
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Reviews
Rude customer service!!! Training needs to be done with staff on how to provide professional customer service. Don't take your parcels here as the lady is too busy not caring that she didn't scan it and so my tracking did not work at all. After ringing NZ post who advised me to go back to them an enquire about my tracking number I bought off them, the male worker talked to me with an attitude, raised his voice and walked out on me as he did not care at all. Yelling at me with a condescending tone. Avoid at all costs unless you liked to be treated like a door mat!! I had to take my negative experience with them further with upper management as I felt like this was unacceptable. I will not be treated like this and the service I paid for was not provided. Customer Care with NZ post sorted this out for me thankfully but I will not be a returning customer to this particular shop. Kindness goes along way. Please talk to your customers nicely and actually focus on the JOB and be helpful. It's not hard.
I was surprised by the need to itemize everything in my parcel to Aussie. My problem was I had packed it over a month ago and forgot. List everything people. It may not go. But it is a requirement by customs. So I had to unpack and start again. Would of been useful to know before hand.
Westown PostShop, Tukapa Street, New Plymouth 4310 - Staff member S----a refused to take my valid Driving Licence as photo ID saying it was issued too long ago despite it being valid until 2026. Refused to even try to enter the details. Questioned my New Zealand Passport as I was born in Britain but brought up in New Zealand since 3 years old as a New Zealand citizen. Refused to serve me and asked a colleague to serve me. Then screamed at me across the counter in front of other customers when I questioned why my NZ Driving Licence could not be used. Then the staff member began smirking and laughing with her colleague and other customers as they walked in as I was obviously very frustrated and upset. The staff member said she could refuse to give me what I had come for despite, by this stage, having shown her three forms of ID which had my photo and address on it. The Manager walked in from outside and asked me what was wrong as I was obviously very upset. When I told him he asked me to leave. He said I was not being helpful. He threatened me with CCTV footage which I asked him to look at as it would have shown him how rude and unprofessional this staff member was. I was told by the manager this PostShop never receive complaints about their staff which is obviously not true as I have checked feedback on google and I can see plenty of negative feedback. What a disgraceful way to treat customers. My disabled mother had gone in the day before to try to collect the item and she had also mentioned how unhelpful the staff had been during her interaction with them. SHOCKING customer service
Absolutely the worst service I have ever experienced. Rural delivery in Omata district is a joke. Driver stops on the wrong side of the road on blind corners to chat with her mates and is more interested in gossiping than safety. I fully expect to see the van cleaned up by another vehicle any day soon. Mail and parcels are either lost completely or take weeks to travel from the New Plymouth sorting center to our mail box. Invariably parcels cannot be delivered because apparently their is no one home? I work from home full time and have seen the van drive by after putting a cant deliver no one home card in the box after there has been no interest or effort in coming to the door. Once we go in to town to collect our parcels that required a signature on delivery the service at the mail center is even worse. Staff are rude and the manager in particular is obnoxious. NZ Post you have some real issues here please address them now. If I had any choice not to use you I would but no couriers deliver rural, they all subcontract the service to NZ Post.
Lady working there today 28/2/18before closing is probably the rudest person to work in customer service in the entire world. If you want to post anything after 4:30 forget it, she will make you feel super uncomfortable, talk about you to other workers very loudly and then snap when you don’t take her hints of rudeness! And tell you straight to your face to hurry up this being when it was the whopping time of 4:53 if you feel like leaving a store feeling horrible go on down.
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