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Novotel

  1. Wellington

Reviews, get directions and contact details for Novotel

Novotel
Address: 133-137 The Terrace, Wellington 6011
Phone: +64 4 918-1900
State: Wellington
Zip Code: 6011


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Reviews
Great check in and very nice staff. Room was a great size as we are 2 adults and 10 year old child. And beds are comfortable. Hotel is near metro so we get around easy. Staff was great and helpful. We would come back.Rooms: 5/5
Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any stay. This website will compare thousands of booking web sites and typically will have rates much cheaper than others! Thank me later on! This hotel is the best rated in this area. I've been coming here for a long time. If you stay for a few nights you for sure won't be disappointed. It was our 4th stay, as the area has easy access to the centre of Paris. The staff as always were kind, friendly and helpful we had a bad experience on the Metro, and they were particularly helpful with this.
Great hotel, cheap, clean, food & staff OK. South of Paris, little trek to get into the centre, just a metro ride away. Great find for the price, could not want any more. Bar was shut by 11.00 pm so could not get a drink on return to hotel. Breakfast serving shut at 9.30 am, both of these a little early.
If you book a sofa room you have to ask for it while check-in, otherwise you won't get it. Room was good, maintained, bit compact. They provided us with a separate heater since room temp can't exceed 19degrees. Location wise- it would take you 40-45 mins to reach the centre. Closer to flixbus bercy siene drop off.
Awful experience, especially considering the Novotel brand and the 4 star rating. •Air conditioning wasn’t working, after reading some reviews it seems this has been the case for several months, however, no mention of it when booking. As a solution notice they didn’t even apologise for this, just mentioned it as a passing comment the hotel gave us a very dusty fan picture 5 and a tool to open the window. This forced us to have the window that faces the busiest and noisiest street in Paris picture 3 most of the time. Also, the sun sets in that direction so the room was boiling every evening. •Bathroom was in a disgusting state when we arrived, bathtub had stains and hairs in it, mirror was stained and the shower ventilation was full of mould picture 1. •Cleaning staff decided to ignore a blood stain in our duvet sheets picture 4 and just turned it around, probably hoping we wouldn’t notice. In general the cleanliness of the room was very poor. Also, cleaning staff decide to not show up one of the 4 days and they wouldn’t change the towels, just add more sometimes pretty sure we finished the stay with 7 towels •Amenities in general are old and unpractical, the bedside lamps didn’t work and were hanging on for dear life Picture 2, there’s only one plug socket by the bed but one on the floor by the door ?, very inconvenient especially when you need the plug by the bed for the fan. The safe didn’t work as well which is concerning when some reviews state that they got stuff robbed from them. •Booked a double room, wanting a double bed, except got two single beds put together picture 6 if you don’t have double beds why even offer double room options ? The pillows were terrible as well, they had some weird split in the middle picture 8 that was so uncomfortable but impossible to evade. •The room itself was quite spacious but very hospital looking last picture Only positive points I could find was the breakfast, the fact that we could check in 2 hours early and that we could hold the luggage for an hour after check out. However, this is all stuff that is expected from a 4 star hotel. The area it’s in is also not the best but it is close 10 minute walk to the metro station. Very disappointed overall and wouldn’t recommend.
There was multiple visible stains on the bathtub. The A/C wasn’t working apparently it has been down for 2 months now and a clear recurring problem for years now, seeing past reviews here. This made our stay super unpleasant considering it was summer and warm. Furthermore, my room was facing the highway/road which was incredibly noisy and dusty, making it hard to get a good night’s rest. The layout of the W/C was stupid as there was no wash basin. You had to walk one round to the bathroom to wash your hands. Also, there is no hair dryer or floor slippers provided. I’ve previously stayed in NOVOTEL group hotels and it was never an issue. However, this particular hotel unfortunately needs some serious attention, and should definitely be stripped off its 4-stars until they get their act together.
Stayed for three nights. AC was not at all working though it was promised during booking. When enquired they simply said the central air conditioning system is under repair. Gave a single fan for a double bed room as compensation for AC not working. Do enquire about AC and stuffs before booking. They will still take the entire cost, though you get fooled, after being promised Air Conditioned rooms.
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