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Ngati Ruanui Healthcare

  1. Hawera
  2. Hawera Medical Center
  3. Hawera Doctor

Reviews, get directions and contact details for Ngati Ruanui Healthcare

Ngati Ruanui Healthcare

About

We are a general practice, community and social service, providing quality health and social care services to whanau.
#ManaakiTangata

Story

Ngati Ruanui Healthcare has been providing care since 1996. We have a permanent staff of 1 doctor, 1 nurse practitioner and experienced nursing staff and non-clinical staff available.

Our services are located next to the Hawera Hospital and we are open Monday to Friday from 8:30am to 5pm. We offer a wide range of services, alongside an onsite pharmacy and easy access to the hospital laboratory and emergency department services.

New patients are most welcome. If you would like to become a new patient with us, you will be required to complete our enrolment process.

If you require more information, then feel free to give us a call and ask to speak our staff.

Address: 41 Hunter Street, Hawera 4610
Phone: 062781310
State: Hawera
Zip Code: 4610


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00

Update Info

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Reviews
There is often a wait, 10min - 20min. But it's worth it. The staff and Doctors care about their patients and offer several free resources, including counseling, a nutritionist, and social workers. I was a bit low and accepted a visit from a social worker support staff member to visit once a week, at my home and we'd go for a 30-minute walk. Got me out of the house, and they were a great confidante for nearly 3months
Hostile, rude and dismissive staff. Absolutely sub standard treatment. Incompetent is a kind word for this place!
Ring up on a Tuesday for a repeat script the amount of errors trying to get the correct medication is beyond a joke will be looking for a new practice soon. Monday still waiting for the correct script
Female receptionist don’t know how to deal with someone who waited 3 weeks for daughters appointment which get cancelled 57 mins before the appointment day when he had to leave work early to be there. Need some Costumer service lessons urgently.
I have had a great service both from Receptionist and Nurse + GP and they have met all my needs. Nice quiet place and a friendly environment. Manager is lovely understanding and awesome. P.S If nothing is done about the receptionist or bad service then maybe ask for the manager name Sarah and see if she can solve the problem if not take it straight to TDHB!! Complaints and any other concerns.
I had my Partner make a call for a new prescription for a repeat of all his medication on a Monday and we just got to the doctors to be told that his prescription was not put into the system and to be told to come back tomorrow to pick up from Hunters Pharmacy. Another is someone with a disablitiy like my partner who struggles to explain himself to the receptionist should be more mindful to speak and be more mindful to have patience. Its called have the right attitude with a smile when serving patients or clients. Show others that you want to work and be there to serve the locals. My partner was very annoyed and hotheaded as i had to explain to him how it works.
Very unhappy with the male receptionist. Very arrogant, lack of customer service, definetly need big improvement, talking down to patient's father isn't nice. Doctors are very good. 5 stars for doctors I have come across.
Wow amazing service your male receptionist assisted me in a error with my prescription today..No trouble at all..even loved the banter that went with it...so pleased I changed to this Drs Surgery..Big Thumbs Up..nothing seems to be any trouble at all
I go here and I do not recommend this place. On the 2 separate occasions I've been to the walk in clinic, I've encountered a receptionist that didn't write my name down, and I waited for 40 minutes, only to go up and ask if I was going to be seen, to find out they didn't pencil me in, this has happened twice.Today I went there for my app at 9:10 and I waited, then went to ask if I was going to be seen at around 9:45, then I was sent to wait in the 'lost' drs office until 10:10. Dr was great but I'm highly horrified by that experience and wary of returning
Great local medical practice, good Doctors, adequate reception and waiting. also has a lovely seperate pharmacy inside which makes ordering/picking up your prescription easy. It can sometimes take a little longer to see the doctor in flu season than you'd like.
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