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New World Queenstown

  1. Otago
  2. Queenstown Supermarket

Reviews, get directions and contact details for New World Queenstown

New World Queenstown
Address: 1/12 Hawthorne Drive, Remarkables Park, Queenstown 9300, New Zealand
Phone: 03 442 3045
State: Otago
City: Queenstown
Zip Code: 9300


Opening Hours

Monday: 7:30 AM – 10:00 PM
Tuesday: 7:30 AM – 10:00 PM
Wednesday: 7:30 AM – 10:00 PM
Thursday: 7:30 AM – 10:00 PM
Friday: 7:30 AM – 10:00 PM
Saturday: 7:30 AM – 10:00 PM
Sunday: 7:30 AM – 10:00 PM

Update Info
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Reviews
I love new world , I think it’s great , I been waning to email in to to jus say how good this store is ,nnThe reason I wright to you is that I hope , that your the man to get the apple “ sweet tango “ brand of apple backnnI today was the most devastated, so come in to the store and to my absolute horra find thatnnThe sweet tango apples have gone from your shelf’s , sadness filled my heart please bring them backnnThey are in my veiw , the best apples I have ever eaten , crunchy sweet juicy , everything I want from an apple , I have eaten other apples but sweet tango are my favourite.nI told so many people about these apples !!!nI love how cold they are in the fridgennAlso the deli , I don’t know if that’s under your remit or not, however please pass it on if notnnYa deli is absolutely killing it, it’s greatnI haven’t seen it for a while but I love the breackfast and I think you could leave a few out in to the afternoon all day breackfast nnI might add the egg goes to absolutely rubber but I don’t care .nnThe quench is absolutely greatnSausage rolls rolls greatnnGyerera chicken and pea , greatnnTerry aki chicken rice how is also killernnJust thought I would say !nnAlso please could you pass on that I have also have the chicken and chips from the hot counter and the chicken is killer I prefer it to kfc , but the chips deffonly need to be cooked longer cos the serving is great but there’s no crunch and the really white in coulor and not “ golden brown “ like chips should be,nnAlso , I think you should sell dumplings cos I like them .nnTo wrap upnnPlease bring back the sweet tango applesnnCook hot chips longer till golden brownnnOverall great job love this store !nnLook forward to hearing from you James dm more information
I had a disappointing experience the other day regarding a loaf of bread.nI had purchased a loaf of European Bakeries Sourdough with seeds or something like that. I was busy eating a slice on Monday evening when my partner pointed out to me that the whole loaf was moldy. I checked the expiry date and it was set to expire that day so very odd. My partner suggested I take it back which I did.nNow please let me be clear that European Bakery products are epic and I have had a great experience with them over the years. I , like most people, expect the occasional loaf to probably go off early and its not the end of the world. Just take it back and they replace it.nHowever I took it back to New World on the day after it expired. It was clearly moldy to a fairly extreme degree. I told them it had gone off. They said we can get you a refund or a replacement. I said a replacement would be fine.nI got to checkout, asked to replace it, and was then told that I would be unable to do so as it expired yesterday. This was a big turnaround when they had already agreed to swap the loaves.nI asked what had changed and was informed that they do not exchange food clearly past the expiry date.nFirstly I am not sure why they did not tell me that initially and lead me to believe that I would get a replacement loaf.nSecondly I showed her the loaf again, the extreme nature of the mold and asked her whether she felt like an entire loaf could go almost white overnight, after expiry. She reiterated that it is not company policy to accept anything back after the expiry date.nI was disappointed and upset. She then realised I was upset and then offered to change out the loaf anyway, which seemed very counter intuitive to me.nI made it clear how disappointed I was and then declined the offer saying that I did not want her to get in trouble for bending the rules to help me.nFundamentally New World is supposed to be a higher end super market at which I purchased a high end loaf of bread, a treat in this instance. The product was not sound and instead of looking after a regular customer I am a 5 minute drive away they chose to act in poor faith regarding a product that was very clearly experiencing an extreme level of degradation and was unsafe to consume.nGiven the cost of living crisis this just seems petty and does not reflect good community minded principles.nWhy could common decency not have been the method with which to evaluate the situation.nAlas this is a learning for me and others who walk away with moldy food from New World...return it before the used by date or you will otherwise be wasting your time like I did, and walk away with a sour taste in your mouth.
Came here twice to do grocery shopping. You can get hot meals such as chicken and chips, ready meals, spaghetti carbonara and etc
I was very dissatisfied with my experience at the self-checkout. The price on the screen did not match the price listed on the shelf, and when I asked for help, the staff member assisting me was extremely rude. Instead of checking properly, she made me feel like I was lying about the price difference.nnEventually, the price was corrected, but her attitude was unacceptable. She threw the receipt with a very aggressive gesture and showed no professionalism at all, didn’t say a single word, and just turned around and walked away. This level of behavior is unprofessional and disrespectful. This was the worst customer service I have ever experienced. I expect much better behavior from staff when handling simple pricing issues.
If you’re a tourist, do NOT buy wine here. You’ll just have a frustrating experience and waste your hard-earned money.nnEven after showing the international driver’s license, she insisted that only a physical passport would be accepted. When I said I would get my passport from the car, she suddenly changed her stance and refused altogether, insisting on something that made no sense.nnThe female wine manager on duty’s attitude and tone were extremely rude and unfriendly throughout. This was not about policy clarification—it felt like emotional, unprofessional behavior.nnI ended up buying wine at the shop next door without any issues, and since coming to New Zealand, I’ve been buying a bottle every day without a single problem.nnI would strongly recommend going somewhere else for a better experience. This conduct should be reviewed, and customer service standards clearly need improvement.
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New World Queenstown map

Directions to New World Queenstown with public transportation

Remarkables Park 90 meters
1
1D
3
Robertson St 120 meters
3
Robertson St 200 meters
3
Douglas St 260 meters
3
Airport 270 meters
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1D

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