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McDonald's Thames

  1. Waikato
  2. Thames Fast Food Restaurant

Reviews, get directions and contact details for McDonald's Thames

McDonald's Thames
Classic, long-running fast-food chain known for its burgers & fries.
Address: Goldfields Shopping Centre, Thames 3500, New Zealand
Phone: 07 867 9043
State: Waikato
City: Thames
Zip Code: 3500


Opening Hours

Monday: 6:30 AM – 11:00 PM
Tuesday: 6:30 AM – 11:00 PM
Wednesday: 6:30 AM – 11:00 PM
Thursday: 6:30 AM – 11:00 PM
Friday: 6:30 AM – 12:00 AM
Saturday: 6:30 AM – 12:00 AM
Sunday: 6:30 AM – 11:00 PM

Update Info
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Reviews
Worst McDonald’s Experience Ever in ThamesnI’ve had consistently bad experiences at Thames McDonald’s. The food is often cold, poorly made, and sometimes missing items like incomplete burgers. It feels like the staff don’t care about customers at all.nnThe customer service is terrible. I believe one of the female supervisors, who wears dark clothing was especially rude. Instead of being welcoming, she spoke to me in a very harsh and disrespectful way. No smile, no basic courtesy just a bad attitude.nnSadly, this isn’t the first time this has happened. Cold food, rude staff, and unprofessional behavior seem to be normal here. Easily the worst McDonald’s I’ve ever visited. 0 star
12 months ago, I didn't think much of the service and my food.nStaff were standing around talking and using their phones and my big Mac looked like it had been dropped .nNow it appears there are a couple of Phillipinos running things, and service was efficient and fast, and staff preparing the food were all working as a team.nWell done, Maccas Thames keep up the good work.
This is a Zero star review as they deserve none.nnI ordered a burger without onions due to my allergy. Although it initially appeared onion-free, my tongue reacted upon taking a bite, forcing me to use my EpiPen to prevent my airways from swelling. Upon closer inspection, I discovered that onions had been placed on the burger and then removed, leaving small bits and dents in the cheese.nnWhen I requested a refund, I was initially short-changed and had to ask for the rest of my money. While I eventually received a full refund, the staff seemed unconcerned about the serious risk they had posed by attempting to hide their mistake. This level of dishonesty and disregard for customer safety is unacceptable.nnAdditionally, the staff showed no empathy for the fact that I had to use my EpiPen, which has a significant cost. This incident ruined my two-day trip, causing me to miss out on planned and prepaid activities, and left me feeling unwell. No compensation or even a voucher was offered.nnThis experience highlighted a complete lack of customer service skills and investment in staff training regarding food safety and customer care. I will never eat here again and may avoid McDonald's altogether in the future.
I'm sure the food must taste AMAZING but I never actually got the opportunity... Why?... Because the drive through was packed and flowing out into the car park next to Park n Save. I then had a brilliant idea to park and get our meal inside..., But, again we were foiled... Why?... Because as soon as we walked in, the sea of anxious customers watching the counter and waiting for their orders was overwhelming. I knew this would surely lengthen our trip back to Auckland by a good half hour. No, I thought, we'll go to another McD's...nnThese people need a better system and a bigger McDonalds to cope with the huge amount of clientele.
Dined in. Waited 15mins for 2 happy meals, place was not overly busy just seemed drive thru tok priority and then didn't even get the minecraft toys advertised. Fries were cold and nuggets had black bits on them dirty deep frier oil? Was disappointing.
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