facebooktwitterpinterest

Reviews, get directions and contact details for McDonald's Kumeu

McDonald's Kumeu
Classic, long-running fast-food chain known for its burgers & fries.
Address: 332 Main Road, Huapai, Kumeū 0810, New Zealand
Phone: 09 956 7575
State: Auckland
City: Kumeū
Zip Code: 0810


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Reviews
Ordered 6pm Wednesday, a large caramel sundae -no caramel at the bottom. And a m&m mc flurry that had no chocolate sauce at all and little m&ms. Thought maybe the chocolate sauce is at the bottom.. but no. Big portion of ice-cream but we were looking forward to all the sauce.
Decent maccas, but it really depends who you get making your food as to the quality unfortunately. The shakes are usually good but there is one staff member who makes them 3/4 full and are extremely runny, nothing like what they’re supposed to be. Chips are usually way too salty or hard and cold. One newer employee they have on the drive through has very basic English and you can’t really understand them or they can’t understand you. The worst part is the drive through though, it is basically impossible to manoeuvre around with a larger vehicle and I have no idea why they have added more bollards to make it even harder to get around??
Absolutely disgraceful service. Ordered at 7:17 PM with table delivery. My wrap came quickly but was clearly a kids’ size, absolutely not what I ordered. Had to walk it back myself—staff admitted the mistake and replaced it.nnMeanwhile, my husband’s order never arrived. We waited 30+ minutes. He went to the counter and was ignored for 5–10 minutes. Eventually, a woman in a black jacket possibly the manager told him his burger hadn’t even been made. When burger finally arrived. It was 7:51pm!nnAside from that one staff member in the black jacket. It seems everyone else in the back making the food was disorganized, incompetent and seemed like they couldn’t care less. This is some of the worst service we’ve ever had at a McDonald’s.nnUnacceptable. Do better.
A disappointment every time.nEvery visit to McDonalds Kumeu is a test of your patience, the wait times are ridiculous - especially when you’re inside. You can stand at the counter for ages without being acknowledged, the drive-thru seems to be the priority and even then the staff barely acknowledge you and just shove a bag in your face without saying anything.nThe food is often lukewarm, very poorly assembled and just overall lacking - even by fast food standards. The staff are completely uninterested, just don’t expect even the most basic customer service from them.nIt’s clear that this place has zero urgency and couldn’t care less about accountability, unfortunately this shows. If you’re looking for a decent enough meal that you get quickly and are shown some basic levels of respect, drive past and don’t look back.
I don’t usually eat at McDonald’s, and I understand the stressful work behind customer service because I worked in it years ago. However, please make it clear in the system if the iced latte comes with sugar syrup or not. From my experience in New Zealand and Australia, a regular iced latte doesn’t contain any syrup. For someone who doesn’t regularly buy from McDonald’s, guessing that you need to press “customize” to remove the sugar is not easy, especially for someone who has never purchased coffee here before. If I came across as rude to the manager, she was even worse, as she failed to understand the customer’s point of view despite being a worker.
Comment on this business

Directions to McDonald's Kumeu with public transportation


Huapai Shops 50 meters
122
123
125
Huapai Shops 50 meters
122
123
125
Brian Borich Park 280 meters
123
St Patricks Catholic Church 310 meters
122
123
125

to add McDonald's Kumeu map to your website;