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Mainfreight 2Home - Wellington

  1. Wellington

Reviews, get directions and contact details for Mainfreight 2Home - Wellington

Address: 5/7 Toop Street, Seaview, Wellington 5010, New Zealand
Phone: 04 816 5200
State: Wellington
City: Wellington
Zip Code: 5010


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
After not seeing a status update on a consignment which was picked up 6 days prior, I rang up to see where it was. 3 phone calls and 3 x 3 hour delivery windows later over 1 and a half days, still waiting... The dispatch staff don’t seem to give a toss that you’re stuck at home waiting on them on holidays I might add and it’s Ok for someone to be pegged at home for repeated broken promises of delivery windows. No one takes accountability and seem more interested in passing the buck or explaining why things can’t or haven’t been delivered as it’s stuck somewhere in their system which doesn’t appear to have been accurately updated. Their company values are under promise and over deliver, more like “Promise and Don’t deliver” in my experience.
Unreliable, hard to deal with and because of their consistent habit of errors the only thing I could rely on them to do, was make a mistake I am still waiting 5 days for my item after its original delivery date.
The delivery service for this is terrible. We ordered whiteware and haven't received it till three weeks almost. They also said they couldn't find the other 2nd whiteware but it was sitting in the factory the whole time. The next day they didn't deliver it on the run and said I'd have to book it in for next Monday. Like we called a couple of times now surely it should be on the run as soon as you were aware of where the second whiteware was... not good
Absolutely disgusted with their service. I was called two days ago to say that they would be delivering yesterday after waiting a week in their Depot. I get a call yesterday morning to say that they have lost a part but found it again and if they could deliver tomorrow. I asked if they could deliver later that evening and they said yes. They were never going to deliver to me that night, and they were never going to deliver it to me the following day either as they were closed. So they lied to me and I haven't heard anything from them since. I don't even believe that they lost and found the part and I still have no delivery nnThe delivery did finally come...in a hired truck. Not sure what happened there but because I did get results I have given a better rating.
Item has been sitting at the Lower Hutt Depot for almost one week with no sign it's going to be delivered to its final destination in Kapiti. I've called multiple times and was promised it would be put on the delivery truck the following day, but every time I check the tracking number it says the parcel is still at the Lower Hut Depot.nnHonesty is the best policy - so if items are going to be delayed, just let people know so they're not holding out hope. Don't be the Company that over promises and never delivers.
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