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Reviews, get directions and contact details for Lightforce Solar - Kerikeri Northland

Lightforce Solar - Kerikeri Northland
Address: 1229A State Highway 10, Kerikeri 0293, New Zealand
Phone: 0800 537 6527
State: Northland
City: Kerikeri
Zip Code: 0293


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Reviews
Lightforce Kerikeri recently installed a solar system for me which is performing very well. I found the after sales customer service excellent. They went beyond the call of duty to make sure all my questions were answered. 5 Stars.
13 NOVEMBER 2023 UPDATE to 1 star review:nnThe entire system has now been swapped out again but hopefully for a better system, its a shame it took a bad review for any sort of help however I will be happy to change the stars on the review once the newer system has been installed for a few months and is still going strong etc to 3 stars. We will never give it 5 stars as it should never have got to that point in the first place, communication goes a long way. Biggest shout out and thanks goes to Jen at the head office in Auckland, she kept me updated throughout this complaint process and is great to deal with. Thanks heaps Jen.nnFirst 1 star review made 12 Oct 23nnSolar system installed by this company which was ok HOWEVER after one of their batteries have failed and no lead time on a new one coming from overseas had to find out via lightforces supplier that it has been ordered couldn't find out by lightforce directlynnNow they cannot plug in either of their medical devices breathing machine and st johns alarm unless they run a bunch of extension cords and they have BARELY any hot water for cleaning and shower because of this and NO LEAD TIME OR TEMP SOLUTION last issue with them took nearly 4 months to even get close to resolving and that was another one of your batteries again but thats is a guess BECAUSE YOU HAVENT EVEN COME TO INSPECT THE CAUSE OF THE PROBLEM.nnWhy did lightforce only put 1 battery on order with their supplier? Clearly you have issues with them so why don't you hold stock in New Zealand.nnTHIS IS NOT GOOD ENOUGH!! Medical devices and st johns alarm and no hot water without creating tripping hazard for the elderly. We have even found others who had the exact same issue with the exact same company. Guess the sale is complete so they can take their time in their eyes I guess but its not ok. Sort it out lightforce!!nnUpdate to review. 13 October 2023nnHead office has been in contact with me with a possible solution in the meantime, we are hoping this will go ok and then I am happy to update this review but I want to be sure I made a note to say that we are in talks with them at the moment, just a shame it took a 1 star review to get this far after multiple unsuccessful attempts. Thank you Head Office Auckland.
The communications were excellent and the guy that arrive to doo the installation were a pleasure to have at our house
100% happy with total experience ,thanks
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