Reviews, get directions and contact details for LeeAnn Yare
About
LeeAnn Yare stylist/writer/designer for all things interiors and inspiring
find Collected my store at 2 Clayton St, Newmarket, Auckland collected.co.nz
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Reviews
Terrible return policy - as in, they don't do refunds OR exchanges as a standard rule. Ridiculous when buying online, especially shoes or clothing. I had been granted by email a 'special allowance' to change a pair of shoes - when I went into the store I was told specifically by the owner that shouldn't have happened - even though it was her who sent the email! Apparently she didn't read it properly when she replied and somehow that was my problem. I was then lectured about the time and cost of returns and exchanges and why they don't do them, it was basically an attempt to bully me into seeing her side and made me feel totally uncomfortable. I will definitely not be shopping there again.
Awful customer service and returns policy. I hadn’t even left the store before I realised the matching pillowcases didn’t match the ‘matching’ duvet cover. White vs. off white. Wanted to exchange for another plain white pillowcase which happened to be $6 cheaper and they wouldn’t refund the $6 difference! Said I had to find something in store. RIDICULOUSLY BAD customer service. Buyer beware that a returns policy doesn’t exist here.
Some lovely items on sale, I'd love to have had a closer look at them all however I felt like I was walking around someone's house uninvited so I left. The staff there were so Unfriendly, no one said "Hi" ... I guess half of the staff were too busy sitting on the couch whispering while someone else was busy rearranging the shelves. A smile & a hello go a long way where I come from.
Buyer beware - if you make a mistake on an order, don't expect any sympathy or understanding from this company. I did that, fell on my sword, took responsibility for my error, they agreed to exchange, I sent product back, including pre-paid return addressed courier bag to save trouble of them charging the postage, parcel didn't arrive in the timeframe I expressly asked for, not only that, on the expected delivery date, the parcel hadn't even been dispatched. Emailed query about where my parcel was, got told they weren't obliged to exchange shows how much they understand about the Consumers Guarantees Act , said they were doing me a favour, because they couldn't find the courier bag I sent with the returned goods, veiled suggestion that I lied, told me I was overreacting because the goods hadn't arrived at the time agreed to by staff member - said they didn't believe their staff member had told me she would get them back to me in time for their use....so in other words, I lied again?? They tried to say return goods didn't arrive to them until 4 days after I sent them - overnight courier disputes this. When I explained that because the goods hadn't been despatched, they were no longer of use to me because they were needed by Labour weekend at latest. Requested refund, was refused refund, with the comment "we will not issue a refund, but we will fulfil going the extra mile by sending to you at the first available opportunity".....unbelievable arrogance. This company has no customer service policy - don't ever make the mistake of choosing a colour, filling out all the details, accidentally hit the "back" button because that takes away your colour choice and resets the factory setting....hence my mistake, a simple human error. Lousy customer service followed up by totally unacceptable email from the company - The adage "the customer is always right" certainly doesn't apply to this company - talk about cut off your nose to spite your face - was it worth it for $25.00, I think not. Never again!
This is a gorgeous shop located in a side street in Newmarket. The items for sale are absolutely gorgeous, with a variety of items for different ages and tastes. While the products are quite expensive, they appear to be good quality and hard-to-source items.
A lovely shop to visit , cool stuff, the free icecream and chocolate a nice treat. However some of the prices are insanely laughably high. People aren't completely stupid!! Are they?!!
The girls working today were SUPER helpful and friendly. I haven’t been in this store before and bought some beautiful items. Such a lovely store!
Dissappointing service. Went and got item which had wrong price tag on it, charged for it at different pricing. They aren't taking any responsibility. Poor form
Offer sales from time to time. Have a lot of interest stuff that I won't find else where. Pretty cool.
Extremely rude customer service. Don’t recommend. Shop somewhere that appreciates your money.
