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Hilda Ross Retirement Village

  1. Hamilton
  2. Hamilton Retirement & Assisted Living Facility

Reviews, get directions and contact details for Hilda Ross Retirement Village

Hilda Ross Retirement Village

About

The Hilda Ross retirement village is named after Hamilton's first woman councillor elected to parliament, who went onto represent New Zealand at the U.N.

Story

The close proximity of the village to the city centre is an ideal location for residents to enjoy their retirement.The village provides a full range of retirement living options along with the very best of resthome, hospital and dementia care from our friendly, caring staff.
The village features the latest designs in retirement living including beautiful Independent Townhouses, Serviced Apartments and a Care Centre set amongst beautifully landscaped gardens.
The resort-style facilities include a hair salon, library, all-weather bowling green, dining room, bar, chapel, internet cafe, heated indoor swimming pool and spa! There is so much for residents to enjoy along with many outings and events.
Living at Hilda Ross Retirement Village is not about slowing down - it's about having time to do so much more!



"The close proximity of the Hilda Ross Retirement Village to the city centre is an ideal location for residents to enjoy their retirement.The village provides a full range of retirement lifestyle options including independent living in modern architecturally designed townhouses, assisted-living apartments and the very best of resthome, hospital and dementia care.It also features the latest designs in retirement living, set amongst beautifully landscaped gardens.The resort-style facilities include a bowling green, swimming pool and spa, gym, beauty and hairdressing salon, and even a library!"
Address: 30 Ruakura Rd, Hamilton (Nouvelle-Zélande) 3216
Phone: 07 8559542
State: Hamilton
Zip Code: 3216


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Reviews
Sadly I need to give this a 1 star. I had only heard great things about Hilda Ross but admittedly feedback was all from older people I know in the townhouses and independent areas. Based on what I had heard about this particular village, the fact ti ahd a hospital wing, a dementia unit and the overall feedback from others about the brand Ryman it is where we chose to go when our dad needed care. Despite his dementia diagnosis he was deemed as retirement level needs. There were a lot of small things that were very off with the initial process of getting him in. However it was nothing too major and we had hoped it would get better. A number of the staff that do the everyday work were very good with him personally, however the overall communication was far below par. There was a number of instances that things were handled very poorly, then the final 'straw' was soon after moving in he caught his first Covid . The infection affected his behaviour so he started to wonder. It became apparent he needed dementia level care. This was handled terribly, in the one meeting they had with me to discuss his future care they mentioned if he needs changed he would go into the hospital until a bed came up in dementia. I was understandingly of this after all chosen the facility so he could remain in one place and move through their care levels. Instead the dumped him at the public hospital, they did not provide all the relevant information regarding recently covid infection and incorrectly provided other information on the intake forms. This was so upsetting for us a family but more importantly a horrible experience for our Dad. This happened just before new years eve so he was stuck there for over a week while places and teams reopened that could arrange the transfer to another village and facility. The new Bupa facility have been so amazing from the get go. We had no idea how good the experience could be after dealing with Hilda Ross which is the first time we have had to put someone into a village/facility. As I was now able to see what the experience should be like, when I got the automated email asking for our experience I sent my feedback. I asked for it be looked into. After the holiday break I received an email to apologise for the experience and asked to wait to the 16th for the regional manager to come back from leave. Here we are nearly 3 weeks later I have not received anything other that the generic email from the admin team to acknowledge this was being looked into or any suggestion of a timeframe I can expect to get a specific response. I do feel it is highly unlikely they will take the time to address the feedback I sent, after all they have been paid and he is now elsewhere. Separately I was very recently at a MetlifeCare event my elderly neighbour had moved their I had not bring up the topic but they had started a conversation about aged care facilities & why the were so happy where they were. One of the older ladies mentioned that before Hilda Ross had a hospital/dementia unit her mum had been there. She told me about the terrible experience they had endure, the measly 24h notice they were given to get her mum out when it was noticed she needed further care. This is clearly 'sore point' for them, they obviously have systemic issues relating to people's care level changing. I am fully aware many people have a great experience here which is so good to know. However I would like others to be able to make a call if this is the place for them/their family and I believe objective feedback both positive and negative is important for that. It may save them from the stress and bad experience we had.
Such a great place. My gran always is so happy here. And great facilities!!
What an amazing place. The staff are so experience and helpful, caring and so pleasant to be around
My Dad lived in one of the apartment units for 6 years. He thought it was a flash hotel. He was moved for the last year into the hospital wing where he was looked after for his end of life care. The service i received was exceptional especially towards the end, the communication was amazing. I was updated every step of the way. Thank you Hilda Ross!
My Grandmother lived at hilda Ross in a townhouse since 2004. This year she had to be moved to the rest home part as she was becoming weak and losing her ability to live on her own. Last week during lockdown while talking with her on the phone she all of a sudden sounded very different and we couldn’t understand her, she must’ve had a stroke. She sounded like she was dying. We rang the desk concerned and asked if we could come in and see her/ say goodbye because she sounded like she was dying. We weren’t aloud, we were assured she wasn’t dying. We understand lockdown is serious but if she was to die, we would never get to say goodbye or be there with her. The next day she passed away, alone. They then let ONE of us in to see her, and immediately we had to remove her things, less than a day. What felt like before her body was even cold. I am so disappointed in the service we all got in these last months.
This retirement home has all you need. Well kept grounds, fresh looking buildings, lovely friendly staff, even the food is enjoyable. Most of the residents are very happy and have friends to talk with and those that attend the knitter nutter time on Saturday mornings love their time together.
Not impressed with the SIX hour and one phone call delay in getting the fathers day card and gift to my dad. He is use to daily visits so probably thought we had totally forgotten about him..or worse..didnt care. Btw the automatic response when you get one star isnt cutting it
Hilda Ross retirement village is a fantastic place for my Mother to live. They really look after her. All the different activities that they provide for her. She has lots of great friends. She totally loves living at Hilda Ross.
Don't look after my dad very well
Excellent facilities, perfect for social and active retirees. Comfortable houses, all have gardens. Lots of activities including swimming pool, bowling green, chapel, plus on site cafe/restaurant, medical facilities.
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