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Hell Pizza

  1. AUK
  2. Wai̇takere Pi̇zza

Reviews, get directions and contact details for Hell Pizza

Hell Pizza
Address: 5/402 Titirangi Rd , Waitakere 0604, AUK, NZ
Phone: 09 817 6669
State: AUK
Zip Code: 0604


Opening Hours

Monday: 16:00-22:00
Tuesday: 16:00-22:00
Wednesday: 11:30-22:00
Thursday: 11:30-22:00
Friday: 11:30-23:00
Saturday: 11:30-23:00
Sunday: 11:30-22:00

Update Info

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Reviews
I recently had the misfortune of dealing with Hell Pizza Titirangi, and I must say that it was an absolutely horrendous experience and the last time I go to them again. I ordered a pizza online, as I have done many times in the past, and selected no to the vegan cheese option. As there was no other option for me to select a different cheese and the price did not change when I unselected the vegan cheese option, I thought that they would use normal cheese. When I arrived the staff member said, “so you wanted no cheese?” I said No, I want cheese on the pizza and began to explain how I had ordered. The manager then came over and started trying to explain that I needed to order normal cheese, when I showed him there was no way to do so and that the price was still that same, he then proceeded to argue with a raised voice. Getting nowhere and tired of being yelled at by the manager I decided to forgo the pizza and left without it - even though I had already paid $30 for it. The manager displayed a complete lack of professionalism, competence, and basic customer service. Attempting to resolve any issues with the manager was an exercise in futility. He was unresponsive, uncooperative, and seemed utterly disinterested in rectifying the problems they had caused, offering no solution or workaround. It was clear that customer satisfaction was an afterthought for Hells Pizza Titirangi, and they were more than willing to dismiss any complaints or concerns raised by dissatisfied long serving customers by arguing and shouting over the top of me. Hells Pizza Titirangi will probably respond trying to defend their position but that does not change the fact that the manager was rude, would not listen, and continued to cut me off by yelling over the top of me. It also doesn’t change the fact the price does not change and there is no notification to say you are ordering a pizza with no cheese - something I will be raising with the Commerce Commission as a deceptive business practice.
The food here is on point. Being one of the few pizza places in the area, this place gets really busy at times..especially on a Friday evening. If ordering online, suggest you don't trust the estimate time given as we had to wait an extra 20 minutes as there were so many orders on that day and ours wasn't ready. Very friendly staff. Parking: Very limited parking options.
The best pizza store ever. Fantastic service with quality food. Lover it.
So impressed with the pizzas. Hot, great amount of toppings. We use another franchise, but they weren't great, so gave the Titirangi branch a go. Thanks, and we will order again.
Friendly staff and delicious pizza. The wait was a bit long but not too much.Food: 5/5
Just had a vegan, gluten-free vegan pride regular size pizza and it was fabulous. Heaps of topping. Juicy, scrumptious, delicious. The garlic bread is luscious too! Our definite go to pizza takeaway. Thank you Hell Pizza chef.
Not the best Hell. Service was hit and miss with two of our group having orders forgotten.Food: 5/5
Disgusting customer service. Refused refund and told had to go to head office which I did. Then calls me to say will refund now but is letting me off for this time and won’t process future orders. Don’t worry we won’t use you again and advise others not to support a business with total lack of customer service and care. Don’t blame tools maybe get them fixed for a better customer experience. Never got order too.
The same service and quality you would expect from othe Hell Pizza places. Great food quality, awesome staff and good value for money. Vegetarian options: Vegetarian options available for pizzas and snacks alike Kid-friendliness: Great options for kids, including small pizzas and snacks. Parking: Probably the only downside - as the place is bang on in the middle of a a busy area, carpark can be hard. Dietary restrictions: Glutten free and dairy free.
Usually have a great experience with Hells Titirangi, however the camembert bites were completely cold and the creator salad I ordered was pretty atrocious, the avocado which I ended up paying more for was not edible and completely rock hard and not ripe - as for the rest of the salad looked like it had been thrown together lazily and half the contents were soggy and gross, it’s very unlike me to leave a bad review however i spent almost 25$ for both items and expected them to be better than what I received. I would suggest anyone ordering only getting the pizzas which are usually pretty good.
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