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Haka Tours New Zealand

  1. Auckland
  2. Auckland Tour Agency

Reviews, get directions and contact details for Haka Tours New Zealand

About

3 to 24 day adventure, snow and mountain bike tours of New Zealand. Small Groups - Expert Guides - New Zealand Owned and Rated #1 http://hakatours.com

Story

Forget long coach journeys with different people constantly hopping on and off. Haka Tours offers the ultimate in New Zealand adventure - small group tours exploring the best of what our beautiful country has to offer!
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Mission

A Haka Tour is not just a standard New Zealand holiday. We promise you will leave having both learned and experienced our country first hand, pushed yourself to limits you never thought you could reach, made a great group of friends from all around the world, and played a role in a thousand stories to amaze the folks with back home.

Our reviews say it all! http://www.rankers.co.nz/experiences/1926-Haka_Tours

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Products

Low cost adventure, snow and mountain bike tours of New Zealand from 3 to 24 days.

Our tours include all: accommodation, transport, breakfast, tour manager, guided tour in every location and heaps of added extras along the road!

Customise your tour by pre-booking a huge range of exclusively discounted activities, from skydiving to white-water rafting, swimming with dolphins to day trips to gorgeous places like Milford Sound.

We also cater for private groups and self drive ski packages.



"Established in 2006, Haka Tours offer a range of guided New Zealand Adventure and Snow tours. We also offer private tours of New Zealand.We are an award winning company - having recently won the 2018 award for Best NZ Tour Operator in the Australian Adventure Tourism Awards.Our guided tours have a maximum of 16 people on our bus, and our tours range from just three days to 24 days."
Address: 27 Gillies Avenue, Auckland 1023
Phone: +64 9 520 5593 or Toll Free from Australia 1800 542 662
moc.sruotakah@ofni
State: Auckland
Zip Code: 1023


Opening Hours

Monday: 08:30 - 17:30
Tuesday: 08:30 - 17:30
Wednesday: 08:30 - 17:30
Thursday: 08:30 - 17:30
Friday: 08:30 - 17:30

Update Info

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Reviews
Just did the 10 day Southern Pioneer tour, with the awesome George as our guide and it was by far the best experience! First time solo travelling outside of Aus and we were so lucky with the beautiful group, but also the amount of beautiful scenery and activities we did. George was very warm, welcoming, down to earth and relaxed and he most definitely made the experience enjoyable. I absolutely loved the trip and would do it in a heartbeat again, highlight was the 2 night glamping experience on Wanaka, loved having the property to ourselves! Some discrepancies between Intrepid’s itinerary but nothing major. Loved the greenstone carving that was extra special! Could not fault the smoothness of the trip and the accommodation was fantastic! Especially in Lake Tekapo/Lake Ohau - the lodge was lovely and would have been nice to stay an extra night there actually. Special props to George for providing daily Māori word of the day’ and giving us such a wonderful, memorable experience.
Thoroughly enjoyed my 7 day South Island snow safari with Haka. Five star to our Connor our tour guide . He looked after everyone and made it all flow seamlessly. Had great local knowledge always a positive attitude. Highly recommend the tour to all snow lovers!
I did the 23 day "epic" tour. I'm disappointed with the overall running of this tour company, it was quite stressful some days due to the lack of organisation/communication between head office, guides and businesses. I feel I've payed for and experienced a substandard tour than what's advertised/other groups have had. We had 3 different tour guides non of which worked for haka and only one of them kiwi. Our second guide had a different itinerary to the one provided and some stops where missed in the South Island. Its says max 16 people on any tour, but over the 3 weeks, multiple tours are running within it so there's a constant rotation of people leaving and new hoping on in different cities, this adds to the overall disorganisation. Lack of information when prebooking activities what companies/activities were running or not during holiday season 25th Dec to 4th Jan, subsequently turning up to activities that were closed. Lack of communication between head office and the buisnesses they work with, being informed of cancelled activities by guides the night before. Some of the itinerary stops have been closed down for a while due to effect of the pandemic and not been reviewed. The bus had issues with its starter motor during the whole trip and had to get AA out, it didn't get fixed so we potentially could have broken down at any other point. Definitely shop around different tour providers if you're thinking about doing a NZ tour, as I sadly can't recommend Haka.
Couldn't recommend Haka Tours highly enough. We did the 10 day North Island tour which was full of fun activities as well as amazing locations and landmarks to see. The accommodation included in the tour was great. Vaughn our tour guide was extremely knowledgeable on all things NZ, and made the trip so enjoyable. He went above and beyond to make it a positive experience.
Advertised as being “created for travellers in their mid-thirties and upwards”, it was stated that “the biggest difference on a Haka Plus New Zealand small group tour is the style of accommodation. You’ll stay in trendy hotels, boutique motels, lodges, and rainforest retreats - no backpackers and no dorm rooms". Unfortunately, this certainly was not the case. We were to be provided “A Night of Glamping Under Southern Stars: Luxury camping experience on a historic farm surrounded by breathtaking scenery and enjoying high country hospitality. The alternative accommodation provided was completely unacceptable. Instead of twin share accommodation in a comfortable, hygienic setting with a private bathroom, we were presented with a rooms in the YHA Backpackers hostel with unclean shared bathrooms- toothpaste had been left in the sink; odorous dorm rooms with old and worn furnishings, and wifi unavailable in the rooms. Feeling unsafe being in this unhygienic Backpackers accommodation setting with no privacy or cleanliness, we paid $450 out of our own pocket for these two nights for accommodation in Wanaka of the standard that was promised- NOT BACKPACKERS & DORM ROOMS- as stated on the website regarding Haka Plus Tours. We were promised Twin-share hotel style accommodation and this was not provided at Wanaka. As a compensation we were promised a dinner paid for by Haka Tours at the Pub on Dec 28th 2022 - not including drinks. The tour group attended this dinner at Lake Bar, Wanaka. As we had finished eating, the tour guide left with the 2 male members of the group to play pool and left the girls at the table. As everyone was leaving and settling the tabs for their own drinks, the last lady to pay for her drinks was then told that none of the starters had been paid for by the Haka Tour guide and that she would be financially responsible for this. This is unacceptable, underhanded and dishonest behaviour on behalf of the tour guide and shows a complete lack of responsibility or care for the wellbeing of the tour group participants. As stated on the Haka tours website: “ All these New Zealand escorted tours come with an experienced and knowledgeable driver guide who is extremely passionate about showing off New Zealand. In their safe hands you will be sure to fall in love with the gorgeous country that we at Haka Tours call our home.” On the whole, the behaviour of our tour group leader was very flippant and juvenile; and he seemed disorganised and disinterested in giving us information or providing tour participants an educational as well as enjoyable experience. For example, when asked if the tour group members were staying at the YHA Backpackers Hostel Accommodation at Wanaka, he refused to answer the question and said that he would talk about that issue later, constantly deferring and deflecting when asked for information. He also repeatedly used expletives when speaking, spoke about getting ‘sh*tfaced’ and drinking- where his favourite drinking holes were and listened to heavy metal rock music in the bus where swearing was featured constantly. There were mature ladies in their 50s and 60s as part of the tour group. Vaping was a constant activity on his part and care was not taken to avoid exposure of the tour participants to the nicotine vapours. He certainly did not present as a “Passionate and knowledgeable local Kiwi guide” as stated on the Haka tours website. ​Hello team at Haka Tours, It has been over a month since our last correspondence and we are still awaiting our FULL refund of: * 20% of the original tour price $3999 for each person which would equal $799.80NZ refund per person PLUS * the refund we are both owed for the Heli Hikes at Franz Josef that did not occur due to the weather conditions, fully pre-paid a refund of $499NZ per person Please refund the 2x799.80 + 2x$499 = $2597.6 TOTAL minus $749 directly to the original credit card used for payment IMMEDIATELY
I did the Coasts & Culture North Island tour in December 2022 and I had a blast! Unfortunately, the weather was pretty bad during the entire trip, but that didn't stop my group from having fun. The activities were absolutely amazing, especially in Rotorua, and my guide, Summer, was fantastic. Her positive vibes, always cheerful attitude and knowledge of New Zealand made this trip unforgettable. I'm sure the tour wouldn't have been the same without her and she definitely positively influenced the mood of our group.
Haka Tours is the most amazing tour company I've travelled with. I just did the Amplified NZ tour, which was the trip of a life time. Summer and Jeff were our tour guides and they are the most exceptional and reliable leaders we could of asked for. I highly recommend travelling with Haka tours, you will be so happy with this company. 10/10!!!!!!!!!!!!!!!!
I have recently returned home from my third South Island Ski tour with my partner who has now done four. Our guide, Connor could not have done a better job. His knowledge of his countries history, nature and snow fields was impressive and his precise and confident bus driving skills had us all feeling very safe and relaxed. Haka take care of all of the logistics involved in a ski trip so that you can sit back and enjoy the experience with a beer in hand if that’s your thing. This tour is highly recommended if you are a flexible, open minded person/couple/group with a sense of adventure. The bus isn’t fancy and the accomodation is budget, but all perfectly suitable. I do recommend choosing the private room upgrade for a better rest. However, there is little time to rest between skiing, eating, sleeping and getting to know like minded travellers. Be prepared for slight adjustments to the schedule to accomodate weather conditions, others’ travel plans, and spontaneous stops made by group consensus. Also be prepared for breathtaking scenery, aching muscles and lots of laughs….
10 Days Southern Pioneer Haka Plus tour on 23 Dec to 1 Jan 2023. In accordance with the Consumer Guarantees Act, We have written to Haka seeking a refund due to the misleading tour advertised and the inferior tour provided after departure. We are still waiting for a response from Haka. We require a refund of the money paid for the pre-booked cancelled Franz Josef Heli Hike and Wanaka cruise and in addition, compensation for the following items: Inclusions that were not provided: * We seek a refund for the Wanaka accommodation. Itinerary stated: Wanaka Glamping luxury camping on Criffel Station. When we arrived in Wanaka at 9:30pm at night, we were told that the Glamping site was booked out and that instead we had to stay at YHA Backpacker Hostel in Wanaka and 4 guests will share a dorm with one shared bathroom. Also there were no twin beds available for our room so two people are forced to sleep together on the same double bed. Also a man sharing a dorm and bathroom with three women - highly inappropriate. The Haka PLUS tour should not have placed guests into dorms. The situation with accommodation being booked out is poor planning on the part of the Haka team who as experts in NZ tourism should have anticipated accommodation capacity during peak Xmas Holiday season. * We moved out in the middle of the night at 10pm to the only closest available accommodation with vacancy - Wanaka Hotel. The receptionist at Wanaka Hotel told us this was not the first time Haka has placed guests expecting to go Glamping into the YHA backpacker hostel. This is a very unsatisfactory situation that has forced us to spend additional out of pocket costs for alternative accomodation that should not have happened on tour. * Website stated 'feast on daily hearty breakfasts' - No breakfast was provided for the two days in Queenstown and two days in Wanaka. * Itinerary states 'Cruise through Wanaka on a guided e-bike. There was no guide for this activity. Only bikes were provided. The actual route itself was unsuitable for beginners - in particular, the Lake Wanaka Outlet Track. * Queenstown Dart River Funyaks - we paid for the funyak 2 months in advance $399 per person however we were told on 24th December before reaching Queenstown that Haka did not follow up an email with the Funyak company and the booking was not made. Rhys put us on the shortlist and luckily a couple dropped out and we were able to go on the activity. However this was again, another demonstration of the subpar planning and back office mishap that plagued our tour. * Website stated: "Comfortable and air-conditioned bus transport" - the bus provided was dusty, dated and not comfortable. Our guide Rhys admitted to the whole tour group on Day 2 24 Dec 2022 that this was not the usual bus used for Haka Plus tours. * Website stated: "Passionate and knowledgeable local Kiwi guide" and "Orientation tour of each and every location" - our guide Rhys was very caring of each traveller and a great guy, but he was set up to fail by his company. Rhys has not been a guide for a long period of time before this tour and had minimal local knowledge of each location especially since many things have changed since covid lockdowns. The company should have briefed him in advance on the history and local guide information of each key location to share with guests. Instead he was more like a bus driver taking us from A to B. He did not provide any orientation tour of each and every location. We have taken many tours with your parent company Intrepid in the past, so we are very familiar with the tour format and types of accommodation offerings. Haka tours has good ratings online and with the acquisition from Intrepid and the country being New Zealand, we were shocked that the tour could not provide a basic reasonable standard of professionalism in managing bookings during peak season and the itinerary online was misleading to customers. We appreciate your prompt processing of the refund and response.
I did a 16 days tour during 21th Dec to 6th Jan. I knew the dates are major holidays but this tour was sold out since June so Haka had plenty of time to plan this accordingly. They didn't and we had an awful experience most of the time. The worst parts: 1. The tour guides. We had three tour guides for a 16 days trip. Two of them were AMAZING thanks Nick and Sam but they DON'T work for Haka tour, so you most likely will get an awful tour guide. Our tour guide for a whole week wasn't a tour guide, he had no experience at all and basically he drove us from point A to B without making stops to any other places except for lunch so we missed most of the North Island "hidden spots". 2. Management of the tour. The worst. Pre paid activities that were booked on the wrong dates; book with a company that wasn't offering them in the selected day or not book at all. Few people missed things they wanted to do because of this. Haka took NO responsibility for this. 3. The dorms. They advertised max 4-6 shared dorms in high end hostels, only female/male and with people from the tour. At least 6 out of the 15 nights, some of these conditions were not met. Also some hostels were the worst I've ever been probably uncomfortable mattress, dangerous stairs, spiders, no window.... New Zealand is an amazing country and sadly, I got to miss a lot of it because of Haka. Not recommended at all.
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