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Haka House Rotorua

  1. Bay of Plenty
  2. Rotorua Hostel

Reviews, get directions and contact details for Haka House Rotorua

Haka House Rotorua
Basic dorms & private rooms in a casual hostel with a shared kitchen, an outdoor lounge & a TV room.
Address: 1278 Haupapa Street, Rotorua 3010, New Zealand
Phone: 0210 887 4431
State: Bay of Plenty
City: Rotorua
Zip Code: 3010


Opening Hours

Monday: 7:30 AM – 10:00 PM
Tuesday: 7:30 AM – 10:00 PM
Wednesday: 7:30 AM – 10:00 PM
Thursday: 7:30 AM – 10:00 PM
Friday: 7:30 AM – 10:00 PM
Saturday: 7:30 AM – 10:00 PM
Sunday: 7:30 AM – 10:00 PM

Update Info
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Reviews
Really sad to see this hostel go to waste. Obviously there are some issues with a lack of management and staff.nDuring our stay we noticed one of the boys continuously drinking on the job, kitchen was a mess and he did nothing, watched a plate break and didn't care.... Just on his phone and drinking all day.nThis was the dirtiest hostel I've ever stayed in. I don't think anyone cleans anything.nSheets didn't smell fresh, floors looked like they haven't been vacuumed in a year.nWe stayed for about a week and the garbages in the women's bathroom wasn't cleaned a single time.... And were overflowing. Dirt and dust around bunk beds as well as garbage left on beds.nYou could tell no one cleans out the fridges maybe ever.... Found things with month old dates on them, products well past their expiry in fridges.nThis hostel has so much potential and the bunk bed installations were so beautiful, with a nice big kitchen but unfortunately it's the lack of staff making this place what it is.
We got a twin room. It was pretty clean. there were some stains on the carpet and bedsheets, but I guess those ones are permanent. The showers and toilets were spotless. There is a hair dryer which is a great thing.nnThe kitchen is spacious and has everything you need for cooking and storing your food. The measure room is also spacious and clean.nnLoved our stay
Hi, I wanted to share some feedback about my experience staying at Haka House Rotorua last night, because I feel it’s important that you know what happened.nnI arrived in Rotorua feeling really excited and genuinely happy that I had chosen to stay with Haka House. The initial welcome was lovely, and I felt very positively received when I arrived.nnHowever, once an issue with the payment of my reservation came up, the experience became very stressful.nnI already had a confirmed reservation, including my confirmation email and room number. When I arrived, I was told that the card used to pay for the reservation had not gone through. I completely understood that this can happen, and I had no problem with needing to resolve the payment.nnThe difficulty was that I had not personally made the payment. A family member in my home country had paid for my reservation from there. Because of the time difference, I had to contact them, wake them up, and ask them to try the payment again. They even sent me a photo of their card so that we could try to find a solution.nnI was told that the staff could not do anything with the card and that I had to pay myself at the property. I explained that I did not have the money available at that moment and that I needed to find a way for my family member to pay for me, either through the app, by providing the card details, or through another possible solution. I was told that the only option was for my family member to send me money directly.nnSo my family member had to figure out, in that moment, how to transfer money to my account so that I could pay.nnWhat made the situation particularly stressful was the way the staff member at reception handled it. It was around 5:50 p.m., and he repeatedly told me that he had to clock out at 6:00 p.m., that he needed to leave, and that I needed to hurry. I apologised several times because I understood that he had finished his shift, but at the same time, I was actively trying to solve a problem that was not caused by me and that I was doing my best to resolve as quickly as possible.nnIn the end, he stayed until around 6:10 p.m., I managed to get the money transferred, and I was able to pay for my reservation. However, the whole situation left me extremely stressed and made what should have been an exciting arrival in a new place a very unpleasant experience.nnI want to make it clear that my concern is not that there was an issue with the card. These things happen. My concern is how the situation was handled.nnWhen a guest arrives with a confirmed reservation, has travelled from the other side of the world, and has chosen to stay with Haka House, I believe there should be more proactivity and flexibility when an unexpected problem arises. I understand that staff have working hours and responsibilities, but in that moment I needed someone to help me find a solution rather than feeling pressured to hurry because the staff member needed to leave.nnI’m sharing this because I genuinely wanted to have a good experience with Haka House, and my first impression was actually very positive. I hope you can take this feedback seriously and consider whether your staff have enough guidance or protocols to handle situations like this, particularly with international guests who may be dealing with different time zones, payment methods, or reservations made by family members.nnI would really appreciate it if you could look into what happened, as I believe this could have been handled in a much more supportive and professional way.
I stayed for two nights and I was sleeping in a 6 bed dorm. The beds are very comfortable and offer everything you could want from a hostel bed. The showers are ok. Check-in was well organised. I planned on doing some laundry there, but when I saw the washing machines, I changed my mind. The lockers could be more spacious… It can also get a bit crowded there. I did not enjoy the vibe there. So I tried to use the Hostel for sleeping and showering only, which was fine.
Amazing!!! I took my whanau, group of 15 of us, we booked 2 dorms for our kids and their kids and a twin room for ourselves. Clean and tidy, kitchen has everything you need to cook a large Kai and the outdoor eating area was large enough for us to sit and eat together. The whanau were impressed as was I. First time staying in a hostel for us. We stayed over night cost us around $550 we lost a key card so we're happy to pay the charge of $30 had carparking in the front and $15 overnight carparking at the rear. Staff were amazing and very helpful. Would recommend this place anytime!!
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Haka House Rotorua map

Directions to Haka House Rotorua with public transportation

Amohia Street 60 meters
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Ranolf Street - Cnr Arawa Street 70 meters
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Ranolf Street - Fronting No. 1232 100 meters
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Amohau Street - Ranoulf Street 260 meters
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Rotorua CBD - Arawa Street 280 meters
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