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Gearshop - Outdoor Gear Specialists

  1. Nelson
  2. Nelson Clothi̇ng Store

Reviews, get directions and contact details for Gearshop - Outdoor Gear Specialists

Gearshop - Outdoor Gear Specialists
Address: 53 Bolt Road, Tāhunanui, Nelson 7011, New Zealand
Phone: 0800 432 774
State: Nelson
City: Nelson
Zip Code: 7011


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Very helpful in making sure I was happy with my recent hiking boot purchase. They even ordered in 2 different sizes to compare the fitting was correct. Extremely happy with the customer service. Thank you to Penny and the rest of the Bolt Road Gear Shop Team.
The shoes that I bought from Gearshop were not labelled correctly. They were at least 2 full US sizes too small US men's 7 instead of US men's 9. This is obviously a manufacturer defect and not the stores fault.nnHowever the store refused to follow NZ consumer law and refund them and refund shipping costs for the defective products. Sadly as these laws are not enforced in NZ unless I was to take it to a district court which costs more than the shoes in court fees alone they can seemingly do whatever they want.nnSo be warned, if you buy from them they will not accept refunds even if they are at fault. After a lot or arguing they finally agreed to refund the shoes but not the shipping still illegal. And to this day still insist that there is nothing wrong with the shoes, despite not actually checking them at any point....nnSo do yourself a favour and shop somewhere else...
My order arrived safe and sound. Only a few days delivery to a rural address, so I was pleased with that.nI also love that when I was seeking clarification on a product that I wanted, I could call them on the phone! Great service!
Great experience an very helpful customer service.nnTook abit of time to get the parcel but was 100% not Gear shops fault as it was the interislander ferry had crashed causing delays for everyone.
Fantastic advice. Super quick delivery. Ordered on Thursday morning, items delivered to Australia in 3 days! Will definitely be ordering from Gearshop again!nThanks!!
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