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Department of Internal Affairs - Head Office

  1. Wellington

Reviews, get directions and contact details for Department of Internal Affairs - Head Office

Department of Internal Affairs - Head Office
Address: 45 Pipitea Street, Thorndon, Wellington 6011, New Zealand
Phone: 0800 257 887
State: Wellington
City: Wellington
Zip Code: 6011


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
Had a very pleasant experience here this evening. I was greeted by Wayne the security guard who was the main reason I’m writing this review. He asked what I needed and knew I was at the wrong building. He promptly pulled out a map from outback and directed me to the correct building on Waterloo quay.nEven though he seemed to talk me out of changing my name, he is a great guy and deserves a bonus for what he does for DIA
$33 dollars for sending a certificate of a name change to your mail box within 3 days. Apart from that $170 for only to change a name.nnBut if you don't pay the $33 then you have to wait within 3months to get an email from them to confirm a name change.nnLike what....Make it make sense.nn$170 for what? Just putting the new name in the computer within maybe 5 to 10 minutes?nn$33 why is it too much. What? Is it a special paper that comes from a special printer? And delivering to an area that is close by will take a day to reach? Or is it the delivery truck needs petrol ?nnCan someone explain? It's ridiculous.
Poor customer service and communication skills, it's quite disappointing that a government agency has ego-tripping, power hungry people on the phone lines communicating with people. We would like help and support when we call, not to be spoken to by someone with a rude and obnoxious attitude.
Good phone service but web site says open 24/12/2018. So drove in to apply and pay for passport. On arrive Victoria Street would only take it via couriers and so drove to the other site near the railway station to be told they are not open. Update your web site please
Revamped new space that suggests a well calibrated and welcoming department, filled with driven people.nnEasy access either directly from Pipitea Street, look out for Oviedo Café, or from Molesworth Street crossing the National Library’s square.
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