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Crawford Medical Centre

  1. AUK
  2. Manukau Medical Centre & Doctors Surgery

Reviews, get directions and contact details for Crawford Medical Centre

"Crawford Medical Centre undertakes to provide all patients with the best possible medical service and we will conduct our day to day activities with the utmost integrity and respect.Crawford Medical Centre prides itself on providing a professional, confidential and individual medical service that is second to none. At Crawford Medical Centre you will always find a cheerful, caring atmosphere. Our qualified staff and doctors use the latest methods and the best equipment and resources."
Address: 4 Picton St Howick , Manukau 2024, AUK, NZ
Phone: 09-538 0083
State: AUK
Zip Code: 2024


Opening Hours

Monday: 08:30-18:30
Tuesday: 08:30-18:30
Wednesday: 08:30-18:30
Thursday: 08:30-18:30
Friday: 08:30-18:30
Saturday: 09:00-12:00

Update Info

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Reviews
Dr Brandon Aish and Dr Michael Chen who I think has now left are fantastic, truly amazing practitioners.
I have been having bad experiences with Crawford Medical since September last year, I am extremely disappointed as their service is getting worse and worse each time I go or phone up. Staff there are just clueless or rude. Such a bummer because I used to rate them so high. Today, I tried booking flu vaccination for my son who has had flu vaccinations in the past years. The receptionist said I can't book the appointment as my son needs to see a doctor first as this is his first time. I explained to her he has had it in the past years, so it is not his first time. She then became very rude and impatient and said "oh I have to get the nurse to call you, this is just too complicated, okay bye" and hung up on me. If this is already too complicated for her, how is she going to deal with other patients?
I visited the surgery today and was seen by Dr Kate Gittins. She listened to me thoroughly and was helpful, kind, knowledgeable and showed empathy. I didn't feel rushed and I felt safe and respected. She took time to explain my options and the process I'd need to go through too which was refreshing. She talked me through me avenues that I didn't even know existed. To be honest I was losing faith in this surgery after a couple of previous appointments with other GPs which were far from good. On a previous visit to another GP at Crawford I left feeling like an idiot and wondered why I had paid so much money to be made to feel like that and also to be rushed through the appointment, my bum hardly touched the seat....Awful experience. Needless to say Dr Kate will be my first choice from now on. A lovely Doctor.
I have been a patient here for many years and am fortunate to have the best doctor known to man. No names - my secret!. Like all medical practices during this Covid pandemic, the ongoing pressures must be incredible and I guess not every patient experience will be perfect. That said, I have never experienced any issues with doctors, nurses or admin staff and have always found them friendly, caring and helpful. Sure, some times there is a bit of a delay after the agreed appointment time but I'm happy to wait, knowing that when my turn comes I will not be rushed out the door when "time is up". Highly recommend this practice.
Have felt very accommodated at Crawford Medical so far as a fairly new patient. The doctors, nurses and admin staff have been very professional and extremely helpful during my time with them so far.
Awful experience with a nurse on the phone who was unbelievably rude regarding results I was already anxious about getting. When I complained via email it didn’t seem to go anywhere. I did say that I won’t be returning to the clinic but they stopped my repeat prescription without any warning. That should have been told to me considering it is extremely important daily medication.
After 2 weeks of Covid, no sign of symptoms subsiding but in fact my chest tightening and coughing like crazy, decided to go to the Saturday walk in clinic. Tried multiple times from 9am to call but no answer. Arrived at Crawford at 10am and dutifully stood outside as still no joy on the phone from my car. Only to be rudely told by the receptionist that the manager had said no more patients for today. Locked the door in my face. This was after waiting outside and trying to call for 20-30 mins as instructed by their sign. Sadly it appears that the caring nature of Crawford has made way for convenience and rude, impatient responses. Love my GP here but thinking twice about going back to Crawford. Poor old gentleman before me was rushed and told they were ‘full’ but when the receptionist finally listened to him, all he wanted was a prescription. I know there are staff shortages and medical practices are busy but surely a bit of patience and kindness isn’t too much to ask. Don’t advertise and offer walk in services from 9 to 12 if you can’t deliver! Left there feeling frustrated and more sick.
Extremely sad to post this review. My son came home on the bus, with an out of the blue asthma attack, which he'd been struggling with most of the day. I collected him from the bus stop, as he had rung to say that he could barely breathe and could not walk the last bit home. When I reached him at the bus stop, 5 minutes away from Crawford, I realized he was in serious distess.It was 4.45pm when I reached Crawford, 5 minutes later. He was by this time, in terrible distress, so Crawford was our closest option to receive nebulization or inhaler treatment. There was a patient in the waiting room, whilst the receptionist extremely rudely told me that they could not treat my son, because they were closing in 15 minutes, and they were going to go straight into a staff meeting, and that I must take him to Emergency instead. I pleaded with her to help, but she refused to even go and ask anyone to help, instead insisting that they were preparing for a staff meeting and must go away. Repeat again...a patient was waiting in the waiting room! My son by this stage, was barely breathing! I had no choice but to leave as she refused point blank to assist or call anyone to help, and wouldn't allow me in the surgery, despite knowing we didn't have Covid. It took me 25 minutes in the traffic to get to Eastcare...Middlemore would've taken nearly an hour! May son by this stage was passing out - thankfully he received nearly prompt treatment at Eastcare! His heart has taken a beating since as a result, and he is now under a Cardiologist. This was a life threatening incident and it took 5 minutes for Eastcare to administer treatment, which could have been easily treated by Crawford in the same amount of time. I am sad to say that I no longer have faith in this surgery. The receptionist was extremely unprofessional, and clearly lacked compassion. This is not the first time we have experienced this from Crawford and this is not what you would expect from a family orientated surgery.
Been going for years and amazing all round service with knowledgeable and caring team in all areas. Went over and above expectations when I was sick with covid. Thank you all so much.
This is last week: My 80 year old neighbour needed a covid swab done as he had a major operation this week. I agreed to take him up to Crawford as he doesn't have a cell phone and the strict instructions were not to get out of the car but to call into reception. As Friday was fully packed for swabs, we were advised to simply turn up on Saturday and call in as swabs on Saturday are organised on a first come first serve basis and not by appointments. Anyways, long story short, we were on the telephone on Saturday morning at 9:03 am and no one seemed to answer the phone. At 9:40, I advised my neighbour to mask up and check at the front desk; where he was told that the doctor was busy. It was apparent they were under resourced on Saturday morning. We were instructed we would be 5th in the queue but they could not give an estimated time. As I had volunteered to take my neighbour and I had to be elsewhere at 10 am I had to call in and reschedule my own appointment. We ended up going to Llyod Elsmore Park where they have a swab and it took us less than five minutes to get this completed. In all of this, for older patients that need swabs or whatever the case and if they do not have a mobile phone, it is unfair for these older folks not to come and announce their car numbers at reception/ front desk so that they can be attended to accordingly. Today: As the normal doctor who sees me was away, I made an appointment with another doctor to see me a week ago. He had not included one of the blood tests I had requested and the personnel at Lab Test advised me they would take the bloods but the doctor needs to update the form at his end. I called into reception at around 8:10 to advise them what Lab Test had said - that the doctor needs to update the forms at his end. Obviously there is a small window for this form to be updated and as the Doctor that saw me was not in, reception wanted to leave an email message for him. I asked for me normal GP who was back and they said they would leave an email for him. I just wanted to verify all this again and summarise what was agreed with reception. It seems very clear that the reception had thought I needed a form for blood test and they would get the GP to email it over. I reiterated that I was not after a blood test form but that the doctor needs to include one of the tests that was overlooked and there is a very small window of time perhaps half a day for this to happen as the blood sample was with Lab Test. I asked her what the procedure would be in this case. She repeated that she would leave a note for the doctor and told me three times she needs to get off the phone. It is obvious that reception has to complete calls in X amount of minutes per call and are monitored. As a summary I did tell her if this test is not included I would need to have another set of bloods and this would be the final straw for me in leaving Crawford and looking for a new GP.
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