TERRIBLE customer service. I ordered a carbon fiber sunroof delete for one of my vehicles, it took FOREVER to ship. The tracking number was generated but a week had passed and it never updated. When I reached out to inquire via phone call, email AND text - no response. I had to call the TUNING shop, which they said they don’t know anything and they don't have anything to do with sales. I requested a refund online. Coincidentally, someone messages me back on FACEBOOK and says I cannot get a refund because I already had the product. We go back and forth via FB messenger, then person just stopped responding to me. All of a sudden the tracking number updated. 3 weeks after ordering, I got the product. Nothing impressive, but it got the job done. When I needed another sunroof delete, against my better judgement I placed another order. This time a month before my car was set to be ready. It took 2.5 weeks to arrive, and it was damaged. They said they would send out a replacement. Put it this way .. I ordered and installed a custom 10 point roll cage and dropped my car off at the paint shop before I even got a tracking number. My car has been gutted, inside and out and almost done being painted …. And my tracking number hasn’t been updated. When I reached out to inquire I was given the run around AGAIN. After finally getting a hold of someone, I was met with attitude via TEXT. Still waiting on my sunroof delete … This is the absolute worst customer service I’ve ever received from a business. I have been nothing but polite in my communications and theres no reason for the way they respond. Just unprofessional and disappointing.
The team at CCC did an excellent job on my 99' Accord. My goal since buying the car was to turbo it and Alberto made that possible. The car runs phenomenal on his tune. Thanks a lot. EDIT; car still runs strong !