One of my worst experiences at a service station. This is definitely a NO NO for families. No baby changing facilities. Ordered a flat white, was told that they don't have milk
Awesome customer service except for the female staff early morning which I was surprised about, she definitely doesn't want to be there and doesn't fit the service I usually get there. But otherwise my experience with the guys there is always top notch which is why I always fill up there. Prices in my experience don't get hiked up they're usually the cheaper or average price range for petrol prices.
One of the worst petrol stations to get worst customer service. The lady at the counter was so rude and arrogant to solving a problem that I had with the pump, clearly looks like she didn’t wanna be there.
Customer service down the drain first guy answers his phone half way through serving me and walks away then they haven't removed last week's specials if the tickets still up you legally have to sell it for that price I know Ive worked plenty of retail. Person behind the counter was of no help .....
Your staff last friday morning midnigth shift is so arrogant .He dont know how to respect the costumer.
It has been the worst experience ever!!! I went there today after work, I paid before I pumped. I told the staff name is called Rajat put $50 dollar 95 for number 10. Then, I went back to my car to pump. So after the pump stopped, I started the car and was going to leave. The Staff Rajat came out and yelled very loudly said I didn’t pay, and I can’t leave. I felt really insulted at that time, because everyone in the station was looking at me. I told him I have paid before I pumped, he needs to check it. He still higher his voice and firmly said I didn’t pay!! I told him again need to go back to the counter to check it fist then talk to me. After he checked the records shows I have paid he not even apologise to me, he was still kept arguing with me said I told him is pay $50 for number 12 but the point is no car was parking at pump number 12, and I filled up the car at pump number 10. I was very very angry told him he need to apologise first he put it into the wrong number, second is the signage at the station said pay before pump, I did paid before I pump. I told him I am happy to pay the rest if I filled my car this time, which is not a problem at all, but he shouldn’t yell at me like that at front of everyone. I asked him, may I talk to his manager? He said manager is not there today. I can call back to talk to the manager another time, but this was definitely not his fault!!!! His attitude was very bad, and when I went back to the counter to pay the rest, the other staffs were all standing there and looking at me and talking, I felt really really really uncomfortable. If the Caltex management level can hear me here, I strongly recommend you should consider to provide your staffs a proper customer service training and a language course to let them understand the pronunciation between the number of 10 and 12. I look forward a response for formal apologies and would like to know how Caltex managers handle the matters.
You have to be instructive with the staff at night, one staff lied to me one night and said the car wash wasn't working after I was very kind. The next night I asked more firmly and the staff member was forward and ready to help, turned out it was working...unhappy with the night staffs attitude at times and they should pay closer attention to the type of industry their working in a 'service industry', seek work in a different industry if that's not what your willing to do...very disappointed
Just an average gas station with ordinary service. I wish the staff at gas stations vould try and get some enthusiasm for the job.
To the gentleman who started his shift 08:00 this morning 11/12/22. THANK U soooo much" for providing absolute "professional customer service", MUCH appreciated.
sales lady do not want to put 2 cubes of ice on my long black says they dont have ice cubes but they sell iced offee ver big sign "try our $6 iced coffee" great coffee but bad service.
