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i brought a Conrad fish harvester from miter 10 for $1899 RRP with the trolley and all other stuff, TV shop your sale person was very very pushy and continued to call me and question me on being able to buy the same thing from miter 10 cheaper then your so called HALF PRICE ONE TIME OFFER of $2800. your sales rep told me I am wrong also and i wouldn't be able to get it from anywhere else then from your business but hey here is a picture to prove him wrong

New Update... .. From 1 Star to now a 2.5 After this review was posted I got a call the following day to say they are sorry and happy to refund me in full and keep what I was sent. Great outcome Thank you. Just a real shame it took this review and many emails and phone calls to get anywhere. Goes to show if you don't put up a fight you get shunned ................................................................. ORIGINAL REVIEW........ Absolutely Disgusted with this company. Bought 2x mini heaters thinking of my 5 week old baby needing extra warmth. Upon receiving the goods, plugging one of them in to try, it sparked. In no way now do I want this in my house with my newborn baby. Rang to get a resolution, best they came up with was a replacement. After my experience with it sparking like it did, in no way do I want a replacement. I then emailed them. Refused a refund again. Wow clearly safety is not a concern of your company. Absolutely mind blowing what kind of so called business are you running?

Worst company I have ever dealt with. Called them to ask to return products and they said I had to Email through request. Did that. 2 days later no response. then it was 2 days over the return date. Emailed again.. . money came out of account and they said I had gone over the notice of return even thought emailed them before. Then sent me more product and charged for it. I asked them to stop payment and for someone to contact me. Emails I got were computer generated and open and closing order and soooo confusing. still nearly 2 month in... no call from reps... no refund and still not allowed to send back. Please.. . do not deal with these guys... great at charging you and extra charges but won't call you and discuss! They are worse company have dealt with ever! Even wish , Top hat and Ali express will help you. now prefer them! Screw these guys!

Okay where to start?? I, in line with another customers review on this site I have had nothing but the run around. This is not targeting some of the lovely telephone people but more the system and how it is operated. Of course if you work there you are going to like it Mr Choudhry, but try being a customer!!!. If you are returning goods with a fault expect to get fobbed off or put on hold for an eternity whilst they deal with buyers. I have made numerous phone calls and finally have sent the goods back for a replacement due to a malfunction. I love the product but I think Customer Service needs a big wake up call in as far as returns and replacements go. They are obviously paid per sale made rather than hourly because I waited on the phone for an eternity and when I finally got an answer the person said, sorry Monday is our busiest day we will call you back tomorrow, which they didn't surprise, surprise. I wonder if Fair Go has ever looked into it. They have covered their bases legally but the customer definitely comes last when returning or replacing goods.

I bought 2 fish seekers from your page $2000 dollars worth. Assembled it word by word as per instructions manual. Water got inside the hull and over a short period of time internal mechanism started rusting ceasing motor. I was blamed for this. They said user error. After a lot of to and froing they replaced the 2 units I rec5at a cost of $580 New units took in water but in the meantime they took $333.36 from my account. I rang them and reached their call centre India. A lot was lost in translation. Next to useless customer service. No consideration for the money they removed but almost impossible to get a N Z contact. After some heated discussion finally got an address in Auckland nz. Dont buy these units

Poor customer service when it comes to trying to return product before 30 day trial.tried contacting to gain rma number only to be forwarded to an answering machine with no voice message.Managed to get through to them only to be told someone would call me back still waiting.only thing is money has come out of my bank due to 30 days being up. Shocking scam tactics make it easy easy to purchase the trial and hard to get anyone to return the product before trial period. I still want my money back.

I have a mini max in July 2017 and this is just a start. The product mini max could hold charge and I wrote an email explaining what was happening and asked for a replacement. I was told that they couldn’t replace because product was faulty so they sent me all the necessary documents to return which i did for a refund and rang them on the 0800 number mentioning the product was returned which they acknowledged so asked me to email my bank account details which I did but it’s over 4 to 5 months now I haven’t received my refund. I rang them so many times and people at the customer service tells me that someone will be in touch within 24 to 48 hours but no body does. I am disgruntle because they haven’t refunded me when they asked me to return the product for refund but I asked them to replace the product which brands developers said they couldn’t. I am really disappointed on they are handling this so far. I will never deal with this company ever again.!

I had to give a 1 star rating to be able to post this but really didnt want to give any as this company is the worst to buy from. Misleading information into the product I purchased paid $500 for the shark light weight vacuum It wont pick up anything of hard floors throws everything around had no attachments to get into corners or edges blocks up constantly even after emptying it. Its hard work and now I have to purchase another vacuum. I got no joy out of management they didnt care at all. I feel completely ripped of and mislead. DO NOT BUY THIS VACUUM you will be disappointed!!!

Have seen an advertisement on sunshine blade instant heaters being winter wanted to buy one and gave them a call they were really helpful in me purchasing one and offered a second one for half price. It was really a pleasure doing business with TVShop. Can't wait to have the product delivered and cut down on my winter electricity bill.

First response telephone operators very good. They are polite and helpful and I would find it hard to believe that any of the ones I have spoken to would be responsible for what I would describe as possibly tbe worst customer service experience I have had. In fact I have had absolutely no customer service whatsoever so far, in spite of having phoned four times, left messages and also emailed the support line and requested a call back. Although I keep being assured that someone will get back to me, it is now 3 days of messages etc., and I am still waiting to even talk to someone in customer services let alone actually assist me.