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Aelia Duty Free NZ

  1. AUK
  2. Auckland Liquor Store
  3. Auckland Duty-Free Shops

Reviews, get directions and contact details for Aelia Duty Free NZ

"Aelia Duty Free stocks a variety of duty free products, incl. spirits, wine, champagne, fragrances, skincare, makeup, confectionery, electronics & souvenirs - all from leading global brands & local labels. From high-end indulgences to affordable favourites, we offer plenty of choice, whether you’re searching for the perfect gift, a treat, or a way to part with the last of your travel money.Browse our products at your leisure, shop duty free online before you fly, then pick up your purchase from one of our collection points in Australia and New Zealand. You can also collect your order after you return from abroad, leaving you with more space in the suitcase for clothing & other bits and pieces you may acquire during your travels."
Address: Ray Emery Drive , Auckland 2022, AUK, NZ
State: AUK
Zip Code: 2022


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Reviews
We were passing by the duty free and stopped by their awesome Rado watches collection my wife loves the brand, when the store manager Paul reached us and showed himself to be a deep connoisseur of each of the items in the collection. He gave us an enlightening overview of the products and made us feel warmly welcome. We will definitely stop by the shop and purchase other products next time we’ll be in Aelia duty free!
Was initially just browsing through the watches, but with the help of Paul’s extensive knowledge, advice and friendly charm I ended up buying a beautiful Rado watch! Would definitely go to him again : Staff at the counter were extremely friendly and helpful as well.
Phenomenal customer service by Paul Khosla, he went above and beyond to assist with the selections and the recommendations were top notch, the whole staff was very patient and was not hounded like you generally do at the duty free, Paul gave enough time to settle and feel at ease. Thanks Paul and team Aelia for a 5 star experience. Keep up the good work Paul Khosla cheers mate
We had a long flight delay at Auckland airport so we spent some time browsing around at the perfume section at this shop. There was no other customers and the staff were talking amongst themselves. We were having a great time browsing the perfume when a staff member approached us and said “we are very low on energy right now and if you are not buying anything you cannot stay here long, we cannot keep watching you” we were really shocked so left immediately. It was really unexpected and at the time we were feeling guilty that we inconvenienced the staff as it was a late time at night. But we still felt that maybe for a shop that is supposed to be open 24 hours at a 24 hour airport, perhaps the staff should be given more breaks so that they are not so low on energy that they have to ask customers to leave. I am also a retail worker so really empathise with the difficult work retail staff have to do especially on late night shifts and I also think a healthy work environment makes a huge difference.
Paul the new store manager was such a wonderful help, guiding us through our tequila purchases and making my grandmother keen to return to NZ!!!! Absolutely lovely service from a lovely man :
Paul was so helpful and such a beautiful person to interact with. A great boost of energy for a gloomy day in Auckland
Paul in the fragrance department was an absolute superstar! Took me through what perfume would actually suit me. Had an amazing experience, and will definitely be back!
*** Don't buy Aelia!! *** I arrived AKL airport , No one Collecting Point Aelia Staff. just Vodafone Staff it. I sent e-mail for complaint. but just auto Email for close shops ,,,, I haven't got my bought item.
If you are there ask for Paul, he was extremely knowledgeable, and picked out the perfect fragrance. Great service!
Paul was awesome and extremely helpful along with being very noticeable, got me just the right fragrance.
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