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AA Centre - Rangiora

  1. Canterbury
  2. Rangi̇ora Government Offi̇ce

Reviews, get directions and contact details for AA Centre - Rangiora

AA Centre - Rangiora
Address: 358 Flaxton Road, Rangiora 7400, New Zealand
Phone: 03 313 6944
State: Canterbury
City: Rangiora
Zip Code: 7400


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
I came into this AA site Wednesday morning this week to renew my expired DL, after calling first to ensure they were able to provide the service I needed, I was told in a condescending manner “yes, that’s what the AA do”, this came off as a bit of a strange thing to say as I think the AA do more than licensing, and not all sites operate the same/provide the same services.nnI went in for context it was very quiet just myself and one other customer and handed my license over at the counter; this was then met with an audible scoff and a judgemental-toned comment around the length my license had been expired for “did you only just realise it was expired”. What has this got to do with processing my renewal? – it was well within the 2-year expiry time frame. I replied with a brief no, to which nothing else was said.nnIt wasn’t until I left that I felt the need to raise this. That staff member did not have any idea why and therefore felt the need to ask for her own information or was not required to know why I had an expired licence – there could be many reasons for this; living overseas, unable to drive due to medical conditions, change of lifestyle/work to name a few.nnWhile my license renewal was being processed this staff member also spoke to her colleague in a rude manner asking her to assist the 3rd staff member with her task that “she always does wrong”. I can only assume since this seems to be the theme she is the CS manager for this site and would be quite difficult to work with based on this short 15-minute visit.nnNone of the rude and assumptive language/questioning has any impact on whether the staff member being able to renew the license or not, nor did the high and almighty attitude this woman was outwardly displaying applicable to her scope of work in a customer service role.nI can only hope that the line of management above her has been made aware and has a process in place for providing personal development in this CS role.
I want to thank Sonia from AA Rangiora. She has helped me and husband with his driver's license and although it took long, she was such a delight to have been served by. Keep up the good work Sonia, you are the best.
Thank you very much Nigel for getting me back on the road ,was at my place 5mins after I called and sorted the problem very quickly. Top guy. Sandra
Had two visits to AA Rangiora today and the first one was a slow process but I got the forms I needed. When I returned later on with my parents to get their application forms accepted and photographs taken, Sonya who served us was extremely helpful, took the time to give us great advice and ensured everything was correct before we left. Yes it took a while but we weren’t rushed out of the place and made to feel like we were holding everyone else up. Mission accomplished, well done Sonya
Horrible experience from a racist front desk staff who has no name badge. I asked the other staff who helped me and her name was Lisa. She is sending me away because she didn’t know how to assist me in getting my 6 month old son a RealMe verification. She wasn’t willing to help me from the start and is not even letting me speak.nnNick and Marianne are very helpful and competent. They are very professional and know what they are doing.nnThanks to the awesome NICK who went word for word to try to understand the situation rather than sending me away like LISA who has no name badge and no idea of the situation hence she is not interested in helping. Customer service should know how to help and not send away customers just because you are not competent in your job.nnIt was a successful day off all kudos to Nick who let us have our son’s photo for verification. Nick went above and beyond to help us. Thank you Nick!nnAA may I please suggest to orient your front desk Lisa to be kind to all races not just her chosen ones.nnThank you and all the best.
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