I stopped by this morning to arrange a replacement driver’s licence. One of the staff members was very helpful, ensuring I had the correct paperwork and all the required documents before proceeding.nnI’m rating my experience 3 stars. The staff, especially the lovely Filipina lady who assisted me, were kind, professional, and very helpful throughout the process. However, the wait time to be seen was quite long and could be improved. While the customer service was excellent, the lengthy wait impacted my overall experience.
Ridiculously slow service, Got there around 2pm and took 1 hour 45 minutes. Took 30-45 minutes to get served and when the lady finally called us up she could not have moved any slower. It took over an hour to change the name on my drivers license. I was there for as long as three people on both sides of me. The other workers, despite being faster than the lady serving me, were still slow and at one point two of them were upstairs at once presumably getting a drink, despite there being only four of them serving the customers. Would not recommend going to AA meadowlands and if you do end up going, try to avoid getting Marissa.
IF I COULD GIVE ZERO STARS I WOULD!nnHorrible service to start with! They refuse to reissue my license because my D.O.B was slightly rubbed off on my license. So i had to provide my birth certificate like they asked for, which i did. They now say that its not enough identification to go through with the license reissue. It is YOUR product that wares after 10 years! So NOW i have to update my passport to get enough identification, which im not. I'll just go to VTNZ down the road! They make it hard for a NZ born citizen to get their license!!!nnonce again, HORRIBLE service!!!nnEdit - Just went to VTNZ and they accepted the license AS IS without any further i.d.nDONT WASTE TIME GOING TO AA!
I was in here this morning first customer of Marissas to renew my driver's licence, Marissa is such a lovely lady and I enjoyed having a yarn as we moved through the process of my renewal. Cherish Marissa forever and ever.nThank you Marissa, you made the start of my day so much brighter with your shining light.
Yesterday I waited in a cue for almost an hour while two staff members were serving people who were converting their o/seas licences to NZ. I actually noticed that the lady serving an Asian lady was helping her with the questions she had to answer as the Asian lady didn't understand her instructions. This was also causing the delay in us being served. Although it was lunch time, the two woman on were both serving people with o/seas licences which was obviously taking time and creating the delay in being served. During this time other people started to add to the cue then finally a young staff woman turned up and started asking people what did they need help with. Instead of coming over to me who was at the front of the cue she decided to ask the last people who had only just arrived what they needed help with? Myself and an elderly man who had been sitting there for a very long time at the beginning of the cue where both ignored so I mentioned this to her and also that all I wanted was a car registration renewal. I also mentioned that it would be helpful if maybe one lane could be for quick services like mine, instead of both lanes being used for o/seas driving licences at that time. All she did was apologise and said they were short staffed but didn't give me a reason for her choice of help and carried on helping people who had just joined the cue.nI have to say that this is not the first time I have encountered this problem at this centre, the staff don't seem to be offering an efficient service experience nor do they appear to care about this. I totally understand when there is a short staff situation happening which can cause delays but in this area there are many people who are wanting the o/seas driving licence renewals, and although this is a service the AA offer, it shouldn't be their main focus of service and perhaps it could be helpful for this branch to look at how they could be more efficient and offer a better service to all types of customers instead, perhaps having one line for o/seas licences and another with a quick service counter, instead of both doing this service thus creating cues and delays. This could be a question for the Centre Manager to consider?
StudyPlus Consultants Ltd
11 km
nnI am extremely happy with the service. My visa has been approved successfully. Even...
