Hilton Brown Swimming Albany
2 km
Swimming is good but the parking is pointlessnHad a 16h00 appointment.nArrived at 15h...
Reviews
Terrible Terrible customer service, and staff that does not try to help - AVOID AT ALL COST IF YOU NEED AN EYE TEST DONEnnWent into the AA constellation drive location to get my drivers licence renewed. it was a long wait time to get to the counter, so I understand that it was an busy day and staff was tired, however I received extremely poor customer service with Vanessa.nnShe was short with me to begin with but had no patience when I had trouble using the eye test equipment. I was told it was supposed to show 3 columns, however it only displayed 2 columns. after trying multiple times to read row 1 and Vanessa getting frustrated at me because apparently I cannot follow her simple instructions - I figured out and tried to explain to her that the machine was faulty and I physically could not read the third column since it was not displayed. Vanessa brushed this off and said the machine is fine, she had another customer earlier today that had no issues using the equipment, and the issue must be with my eyesight.nI asked if I could try the other machine, and was told no. I also asked if we could try resetting the machine and was also told there was nothing wrong with the machine. She did not even try to trouble shoot the issue with the equipment - and claimed that it really was my eyesight's issue.nnThe customer next to me tried their other machine and also ran into the same issue with only being able to see 2 columns instead of 3 - staff also insisted it was his eyesight - not their machines.nnI HAVE 0.5% PRESCRIPTION IN EACH EYE - IF THERE IS AN ISSUE WITH MY EYESIGHT IT WOULD ONLY SHOW AS BLURRY, NOT MISSING A WHOLE FRICKIN COLUMN ON THE SCREEN!!!nnAll this to say - I now have to find time to go to an optometrist, shell out the cost for the eye test and make another trip back to AA.nnAA Constellation drive needs to do better to train their staff and look after their equipment so not to waste their customers time and resources. If there were another option to not go with AA, I would do so 1000%.nnWhat a waste of my time.nnanyway on a side note out of frustration I did go to the AA takapuna branch and tried out their machines on the same day - had no issues seeing all three columns from their machines.nnEDIT: spoke with my optometrist who also ran into the same issue when getting her own drivers licence renewed at the constellation drive location.nShe mentioned the issue with those machines are because AA staff doesn't adjust the distance for each eye per the person !!! however each person's width between their eyes are different so thats why those images don't line up properly.nnHere's her suggestion: if you happen to get a machine where they are missing an entire column, try moving a little to the side to get the angle correctly.nnHonestly not a great solution but at least that'll save you an unnecessary trip and money at the optometrist.
Terrible service. Arrived and there was a long queue that was fine but then the counter staff move with no urgency to clear the queue then are rude when you finally get to the counter 1hr 30 mins later and to add to the problem a AA lady who would randomly greet people and check documents kept putting people in front of line who just walked in, these people then took ages with the staff one 30 minutes.resulting in longer waits for those who had already waited in line. Dont reccommend this branch at all.
I had a great experience at AA Centre for my theory test. The staff were very helpful, providing support in Hindi, which made everything easier. The resources were excellent, and I felt well-prepared for the test!
The eyesight test for renewing my driving licence specifically, the way the staff conducted this was terrible.nnMy eyesight is fine - I recently had an eye test.nnI was unable, however, to see one of the columns on my first couple of attempts.nnThe ladies behind the counter were impatient and defensive from the start, insisting that ‘there’s nothing wrong with the machine - the machine is fine - the person before you saw the letters!’nnI hadn't suggested the machine was broken and did not dispute that it’s working. I did point out, however, that it’s possibly a flawed test.nnSomeone else next to me had the same issue and I'm sure plenty of others do as well. Since leaving the centre, I’ve also found numerous articles criticising the use of these machines.nnHaving three staff badgering me from behind their desk, telling me that I have to pass the test or they won’t issue my licence, was unhelpful. Having one of the ladies come out from behind the counter, glance through the machine perhaps worth noting she didn’t use the head rest I was told I ‘must’ use and she was considerably shorter than me and announce loudly, 'yes, there are three columns there!' before waving me off, was unnecessary and embarrassing.nnHow many people are failing this test each year, only to go over the road and pay for an eye test that proves they were fine all along?nnNZTA made an error with these machines. AA staff are making matters worse by denying that there’s any issue, defaulting to a very defensive stance and resorting to treating customers this way.
Very poor customer service by the Indian lady with long hair. She is very rude and has no patience at all. On the other hand Monty was really helpful and got a positive attitude. Please make sure the customer service staff is trained properly. Thanks!
Hilton Brown Swimming Albany
2 km
Swimming is good but the parking is pointlessnHad a 16h00 appointment.nArrived at 15h...
